Reviews

Excellent
Carter and Sons HVAC
4.9
Based on 294 reviews
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Perry LeBlanc
As always, John delivered excellent service & results & I trust him.
Ester Kim
Ryan was great from start to finish. Easy to make and/or change your appt, confirmed, texted when on their way, and they were always within the window provided. Their timeframe windows were 2hr windows, where other places I called were 4-6hrs--one was a 12 hour window which was absurd. They diagnosed the problem, replaced the part, and did a comprehensive check of overall system and parts to double check. The only thing I wish was that the diagnostic fee was included if you accepted and had had them fix the issue. I know some places do that, but just know it's not, but it was fine. I highly recommend them!
Matt Steele
Darrin is the man. Quick and professional.
Miela Thomas
David is great. Carter and sons are super lucky to have him.
Beth Davis
Our AC unit was shaking so hard it was going to tear itself apart. Another company said they recommended replacing the entire unit, but we balked at the price of that. We called Carter and Sons for a second opinion, and they were able to replace the motor the very next day for a fraction of the price of a new unit. Darrin was friendly, professional, knowledgeable, and we wouldn’t hesitate to call them for future HVAC needs.
Response from the owner:Thank you for the review, Beth! We're glad you reached out for a second opinion and that we could provide a more cost-effective solution. Darrin will appreciate the kind words—we’re proud to have him on our team. Don’t hesitate to call us if you need anything in the future!
Albert Mathis
Good Service was provided in a timely and professional manner.
Response from the owner:Thank you for your kind words, Albert!
Scott Wilmoth
Ryan did an outstanding job!!! I highly recommend using Carter & Sons for all your HVAC needs!
Response from the owner:Thank you for the great feedback, Scott! We truly value Ryan at our company — he represents the high standards we strive for every day.
Theo W
I like that they are local to Smyrna. When I called someone picked up promptly and was able to setup a convenient time for my maintenance appointment. The tech that was sent out was polite and knowledgeable and went through my system with me and provided a scorecard for how the system was. I will continue to use Carters and Sons for my HVAC Maintenance.
Response from the owner:Thank you for the great review, Theo! We’re proud to be a local Smyrna company, and we’re glad to hear our team was prompt, professional, and informative.
Shelly
I’ve worked with Carters and Sons for years. They always arrive when scheduled. They send a picture of the person doing the service so I know it’s the correct person.
Response from the owner:Thank you, Shelly! We truly appreciate your continued trust in Carter & Sons HVAC. We're glad to hear that the technician photo feature helps give you peace of mind—it’s important to us that you feel confident and comfortable with our service.
Roger Hiles
I was very impressed by Carter & Sons—set up an appointment online for the next business day, Zac came promptly and was very professional and courteous. I needed a maintenance service call on my two A/C units and he did that, clearly explained the state of my system and next steps. There were text messages to alert me prior to the appointment, including one with a picture of the technician, which I appreciated having ahead of time. I would absolutely recommend this company and will use them again when I need HVAC service. Very pleased!
Response from the owner:Thank you for the fantastic review, Roger! We're thrilled to hear that Zac provided professional and courteous service. We appreciate your recommendation and look forward to helping with any future HVAC needs.
Lea Brooks
Excellent service! Every member of the staff has been professional, and has provided exceptional service.
Response from the owner:Thank you, Lea!
Twisty Seaway
Darrin arrived early and completed maintenance and filter changes on all my AC/HV units very timely. Been using Carter & Sons for 20 years. They are always on time and fix the problem Great folks.
Response from the owner:Thank you, Twisty Seaway! We’re lucky to have Darrin on the team—glad to hear he took great care of you. We really appreciate your loyalty over the past 20 years. It means a lot to all of us at Carter & Sons.
Mary Magdalene
John took care of the problem I was having with my air conditioner not cooling so that when he left, the system was working well. Always happy to have John as my HVAC technician.
Response from the owner:Thank you, Mary! We're so glad to hear that John was able to get your air conditioner back to working perfectly. If you ever need anything else, we are here for you.
Kay Deckard
Response from the owner:Thank you so much, Kay!
Paul Riviere
Very efficient and within the estimate!
Response from the owner:Thank you, Paul. Your satisfaction means a lot to us! If you need anything else in the future, don’t hesitate to reach out.
Jared Knox
They came and worked very quickly and got it figured out! No funny business or scamming.
Response from the owner:Thank you for the fantastic review, Jared!
bob patrick
My first appointment with Carter and Sons HVAC. Had appt originally scheduled for Monday. My wife and I were really burning up in our condo on Friday and my wife says "see if they can come today." I called C&S and spoke to Katie who was very friendly! Unbelievably, she worked us in on Friday between 3-5. I got home from work around 3 and waited and waited. Got to be 4:25 and I get a text from Zac saying he was on his way.
Zac got here right at 5. Very nice young man. We had a great chat while he worked on my unit. Turns out I just needed some refrigerant. Happy day! I am definitely happy I found C&S. I used Shumate for many years and they gave me great service, but I just felt like I wanted to try a new company. I know I found a great one! Thanks Zac and Katie for your great service, patience with all of my questions (Zac) and kind demeanor. I definitely recommend Carter & Sons!
Response from the owner:Thank you, Bob! It's great to hear that Katie was able to get you in on such short notice and that Zac took the time to address all your questions with a positive attitude. We will share your kind words with the team.
Leslie Riney
Ryan was right on time. He checked everything and gave me the information I needed. Friendly and courteous service! So glad I found this company.
Response from the owner:We're so happy to hear that Ryan provided you with timely, friendly, and thorough service. We appreciate your support and look forward to helping you in the future!
J Free
Super responsive and I am always pleased with the service. Highly recommend this company - thank you Adam!
Response from the owner:Thank you for your recommendation, J Free! We're glad to hear that Adam provided excellent service.
Cameren Rogers
Ain’t it always the way that your A/C decides to quit working right as it’s warming up outside? Carter & Sons literally saved our sanity by getting us back up and running after days of no air and getting up to 80 upstairs. They were available the day after I contacted them, were SO prompt (incredible!), and since the fix didn’t require any new parts, they only charged us for the visit out to our home and didn’t charge extra for our outdoor unit being on the roof. 10 out of 5 stars — we will be using them again.
Response from the owner:Thank you for the fantastic review, Cameren! We know how important it is to stay cool and we're happy we could provide prompt service. Your feedback means a lot to us, and we truly appreciate the 10 out of 5 stars!
Drew Kelly
March 2025: Carter and Sons installed a new Carrier system a few years ago. They did a great job at a very competitive price. They have serviced it twice a year since then. This visit was for a preseason tune-up. The tech arrived on time did their work efficiently, explained the bill, took my payment and left. So far, everything is working well. We appreciate their good work.
Response from the owner:Thank you for the great review, Drew! We appreciate your customer loyalty.
Marcus Gramz
Our technician, Zac, arrived at our home promptly and conducted himself in a very professional manner. Not only did he diagnose the issue with our HVAC system, but he also efficiently fixed the problem, which turned out to be one of the dampers. Zac even provided us with a plan to replace the other dampers that will need replacing soon. His expertise and dedication truly make him an amazing technician and a fantastic representation of Carter & Sons. I am thrilled with the service we received and will definitely be using Carter & Sons for all of our HVAC needs in the future. I highly recommend them to anyone in need of top-notch HVAC services!
Response from the owner:Thank you so much for taking the time to share your experience, Marcus! We’re thrilled to hear that Zac was able to diagnose and resolve the issue so efficiently. We truly appreciate your trust in us and are grateful for your recommendation.
Jimmy baez
Response from the owner:Thank you for the review, Jimmy! We are here to help whenever you need us.
Maggie Detmar
I am so overjoyed we found Carter and Sons HVAC. We here at Gem Contractors Inc have had Carter and Sons come out twice in the last 2 months. Both times they have showed up EARLY, and saved us money! We will only be using them in the future!!
Response from the owner:We are so happy to hear this, Maggie! And thank you for taking the time to leave this fantastic review!
Giovanna Van Leeuwen
Ryan came over to check our unit the same day we called and was quickly able to diagnose the issue. Very happy with his service!
Response from the owner:Thank you for taking the time to leave us a review, Giovanna! We love hearing that we met your expectations and will recognize Ryan for a job well done.
E. B.
Update: still the best! They did maintenance and were timely and communicative. Thorough and professional, can't praise them enough.

I cannot recommend them enough!!!

From Ryan's awesome service, to Dave's thorough work, and the entire staff, from installers to front desk and billing, we're communicative, friendly, and treated me like a community member, not just a customer.

The communication, timeliness, and pricing was great. Never felt pressured or like I was being upsold. Honestly good people, would definitely recommend and use them again.
Response from the owner:Thanks for the fantastic review, E.B.! It is always nice to hear our team is out that leaving a lasting impression on our customers.
Jerome Schwalen
Best timely response!
Totally prepared for trouble shooting and parts on hand!
Exhibited excellent knowledge of my system.
Last...But really first. Very kind, great communication skills!
Response from the owner:Thanks for the awesome feedback, Jerome! Sounds like we hit the HVAC trifecta—speed, skill, and service! Glad we could get things running smoothly for you.
Cheryl Leagan
Response from the owner:Thank you, Cheryl!
Larry Lipman
First time customer and I am extremely happy with my service!
I called for air duct repair. Ryan was on time, thorough, and courteous. The repair was made on the same day. 5 stars!
Response from the owner:Thank you for the fantastic review, Larry! We are happy to hear Ryan did exceptional work for you and will pass on your kind words.
Marie Holmes
I have no reservations about recommending Carter and Sons HVAC. My experience with them has always been great. I don't have to deal with an up selling session. They take care of business.
Response from the owner:Thank you, Marie! We always aim to provide honest, straightforward service without the pressure of upselling, so it's wonderful to know that resonates with you. We truly appreciate your recommendation and look forward to continuing to serve you in the future!
John Fugate
Had a very friendly and helpful technician come out to inspect and clean my system.

On the negative side, I had issues receiving a quote for some duct work. Easily and quickly scheduled someone to come out and give us a quote to redo our ducting in the house, and a very guy came and looked it over. Its been about a month with multiple reminders and we still have not received our quote. Unfortunate since we really liked the guy who came out!
Response from the owner:Thank you for taking the time to share your experience. We truly appreciate your feedback and are sorry to hear about the inconvenience you encountered during the quoting process. Providing timely and reliable service is very important to us, and we regret falling short of your expectations. We’ll take this as an opportunity to review and improve our processes to ensure better communication and follow-through in the future.
Joseph Loch
Great service and great people! They are quick and keep my system running smooth.
Response from the owner:Thank you, Joseph! We're always here to ensure your system stays in top shape.
Natalie Thomas
Adam has helped us three times now and has always done an outstanding job with fixing our HVAC. We called this morning and they were able to squeeze us in. Adam was able to fix our problem in less than an hour. This company goes above and beyond to help their clients with the best service and in a timely manner. I can't recommend Carter and Sons HVAC enough.
Response from the owner:Thank you for your wonderful review, Natalie! We're so glad to hear that Adam has been able to help you and provide such outstanding service. It's great to know that we could accommodate your needs quickly and efficiently.
G. Sue Kasun
I woke up with a broken furnace in the winter, called the office and spoke immediately with a kind and knowledgeable woman who sent a technician promptly. Adam arrived quickly, was polite and explained his troubleshooting. The issue was fixed quickly and the price seems to have been fair. I’m happy to recommend them!
Response from the owner:Thank you for sharing your experience, Sue! We’re so glad to hear that Katie was able to assist you quickly and efficiently. It’s great to know that Adam was able to resolve the issue and that you felt the price was fair. Your recommendation means a lot to us, and we truly appreciate your kind words!
Anna Cowan
I’ve used Carter and sons for 3-4 years now. My sister recommended them. Techs are prompt, professional, & not trying to money gauge you. Adam and Zach have both been helpful!
Response from the owner:Thank you for sharing your positive experience, Anna! We will be sure to pass on your kind words to Adam and Zac.
Jason Carter
Response from the owner:Thank you, Jason!
Kristie Sledd
Very nice and professional
Response from the owner:Thank you, Kristie! We appreciate your trust in us and look forward to helping you again if the need arises.
Steve Watkins
Response from the owner:Thank you, Steve! We appriciate your business and look forward to helping you in the future.
Alicia Lussier
Zach and Carter and Sons were professional and responsive to make repairs at a very fair price. Highly recommend!
Response from the owner:Thank you, Alicia! We're thrilled to hear that Zach and the team at Carter and Sons were able to provide professional and responsive service at a fair price. We truly appreciate your recommendation.
Dewitt Thornton
Great HVAC company with exceptional customer service and great repair service!
Response from the owner:Thank you, Dewitt! It is a pleasure to have you as a loyal customer.
Erin Lopez
Zac was punctual, knowledgeable, and took the time to ensure everything was functioning perfectly.

If you’re looking for a reliable HVAC company that delivers top-notch service, look no further than Carter & Sons. I highly recommend them and will definitely use their services again in the future!
Response from the owner:Thank you for your wonderful feedback, Erin! We're so glad Zac was able to provide punctual and knowledgeable service while ensuring everything was perfect. Your recommendation means the world to us, and we look forward to serving you again in the future. Thank you for choosing Carter & Sons!
Leigh Fairey
Carter and Sons are my go to for any cooling or heating problems! I wouldn’t call anyone else!!
Response from the owner:Thank you so much for your loyalty and trust, Leigh! We're honored to be your go-to for all your cooling and heating needs. We truly appreciate your support!
Jonathan S
Awesome service!
Response from the owner:Thank you, Jonathan! We’re excited about the opportunity to assist you again whenever you need us.
Mamunur Rahman
Great service. Zac was very thorough and professional servicing the heating systems.
Response from the owner:Thank you, Mamunur! We're thrilled to hear that you had a great experience with Zac. His dedication to thorough and professional service is something we’re very proud of. We'll be sure to pass along your kind words.
joe “JoeP” petriccione
Best in town. Great service, local experts with integrity and fair pricing. Have used them for over a decade.
Response from the owner:Thank you, Joe! We're honored to be your go-to team for over a decade. Providing top-notch service with integrity and fair pricing is always our goal, and we're thrilled to be recognized for it. Your loyalty means the world to us—thanks again for choosing us as your trusted local experts!
Trevor Goodyear
Carter & Sons has reliable, friendly, and honest technicians, and a top notch office staff
Response from the owner:Thanks, Trevor! We are happy to hear that you appreciate our reliable and friendly technicians and our dedicated office staff. We work hard to ensure our team provides honest, high-quality service from start to finish. Your feedback truly motivates us—thank you for trusting Carter & Sons!
Danny Joiner
Zac was on-time, professional, friendly, and made quick work of the issue. He explained the issue in a clear and understandable way.
Response from the owner:Thank you for your feedback, Danny! We're glad to hear that Zac provided a great experience. We'll be sure to pass along your kind words to him!
Renee Morgan
We have used Carter and Sons for the past few years. I can't say enough good things about their customer service and performance. They just completed our fall maintenance and I'm so happy knowing my heat will be working just fine as the cold weather has already started.
Response from the owner:Thank you so much for your continued trust in Carter and Sons over the years, Renee! We're thrilled to hear that our customer service and performance have consistently met your expectations.
Stacey Perkins
Response from the owner:Thank you so much, Stacey!
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Zone Control System Repair in East Cobb, GA 30076

“Zac was great! He evaluated the problem and came up with a solution. Needs a new part which will be installed in the next few days. I have a major complaint unrelated to the good work Zac did – this was the second time I have called Carter & Sons about this problem. The first Technician was unable to find the problem; but I had to pay the Diagnostic fee; after Zac's visit, I was charged another diagnostic fee. Paying two diagnostic fees for the same problem is double charging. Please issue a credit for one of the fees. – Harold Henry”
- Harold H.

Gas Furnace Maintenance in Smyrna, GA 30080

“Adam was very nice and we are happy with the services that we get from Carter and Sons. The maintenance plan is easy and offers peace of mind. All the techs have been very professional and polite. The communication is detailed with a photo of the tech on the way. I highlighted recommend them.”

- Sue E.

Air Conditioner Maintenance in Atlanta, GA 30309

“Ryan was very professional, knowledgeable and on the scheduled time . I’m very pleased with their service. I will definitely use them again. Overall Excellent service
Thank you”

- Sheryl A.
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