Reviews

I recently reached out to Carter and Sons HVAC when my AC system stopped blowing cold air and needed maintenance. To my surprise, they were able to schedule a technician for the same day, which was incredibly convenient.Adam, the technician assigned to my service call, arrived promptly and displayed an exceptional level of professionalism throughout the entire process. From the moment he walked in, Adam was friendly, approachable, and exuded confidence in his expertise. He took the time to thoroughly explain the issue I was experiencing in a way that was easy to understand, showing me the specific problem areas and giving me peace of mind.What really set Adam apart was his attention to detail and dedication to ensuring everything was in perfect working order. He didn’t just fix the immediate issue, but went above and beyond by inspecting other components of my AC system. His thoroughness reassured me that my system was running as efficiently and effectively as possible.I cannot recommend Carter and Sons HVAC highly enough for their prompt response, excellent customer service, and competitive pricing. If you're looking for a reliable, knowledgeable, and trustworthy HVAC company, look no further.

Very efficient and within the estimate!

I love this company!! They always provide great service. Techs are professional and knowledgeable and take time explain what service they provided.

David is awesome! He explains what he is doing and why he is doing it. Very respectful and skilled. Would highly recommend Carter and Sons HVAC.

I have been calling Carter and Sons for all of my HVAC needs for over 15 years!!! They are honest, reliable and do excellent work! Dave, Zak, and the whole crew are excellent! Highly recommend!

They installed our system in 2021 and have provided amazing service on it since then! Very responsive, quick to help you with issues and the techs are amazing! We love Carter and Sons!

Carter and Sons installed a new Carrier heat pump system for me two years ago. Unfortunately, it has never worked correctly due to slow refrigerant leaks. C&S came back repeatedly until they were finally able to trace the leak to a faulty component of the system itself. They were able to obtain a replacement part from Carrier and got it installed last week. I am very glad I went with C&S because they stand by their work and don't give up easily. I never paid anything except the original install cost.

Carter & Sons is phenomenal! We had an issue arise over the weekend and they were able to come out almost within 24 hours of us calling and making the appointment. Adam was our tech. He explained the issue, what he did to fix it and ensured everything was in proper order before he left. We have older units we’re trying to lengthen the life of, but we will be using Carter & Sons when we’re ready to replace them. Could not recommend them enough!

Highly recommend them! They have installed2 units over years for us and have done our yearly maintenance services for years. Very professional!

Great service!

Carter and Sons was responsive and responsible, Nic was an excellent technician and very personable.

Adam was prompt, knowledgeable and friendly. He diagnosed the issue and had it fixed quickly. This is a great company to work with!

Excellent service and fast turnaround!

Quick, professional, and friendly service. I was happy with the service on my thermostat and HVAC unit.

When I was looking for an HVAC contractor to fix my broken air conditioner, I called several companies, including the big guys. It takes five minutes to get past the big guys phone menu to figure out whether you want plumbing, electrical, or HVAC. I chose this company because they are family owned and operated. In fact, on my first call, I spoke to a family member, who is had of the service department. They ended up responding within two hours of my call, and Zac the service tech was pleasant and knowledgeable. All in all, a great experience. Highly recommend this company. I love supporting small local family owned businesses.

Adam Compton came out to do a maintenance/servicing visit. He was really nice & helped me to understand what was going on. 10/10 recommend! 🙂

I was having an issue with my heat pump that Carter and Sons had installed a few months back (also a great and seamless experience). Adam was able to come out within an hour of me calling to identify the issue and get the system back up running in no time. I cannot speak more highly of their customer service and highly recommend for any HVAC needs!

Adam was excellent!! Extremely knowledgeable and very pleasant to work with. I highly recommend carter and sons for all your hvac needsNick conti

Adam Compton was GREAT, knowledgeable & professional.

I had Carter and Sons out for the first time for general maintenance on my HVAC. On time, very polite, informative on what needed to be done and quick. I highly recommend Carter and Sons!

Today I had thee best Customer Service Experience with Carter & Sons. My tech Adam came in and did a thorough routine check on my HVAC system once I expressed my concerns. Once his evaluation was complete (which eased my concerns) he also made sure I understood everything that took place and I had the knowledge needed for my HVAC system!Thanks Carter & Sons! Adam is an answered prayer & a true asset to the company.

Absolutely fantastic service by tech Adam. I could not be more impressed by professionalism, friendliness and knowledge. Definitely recommened.

I called Carter and Sons in the morning to come out and look at my system in our dog kennel. They had Garrett come out the same afternoon! He fixed our system and we didn't have to go a long time with a broken system! Very professional and timely.

These guys haven’t failed me yet! I’ve used Carter & Sons twice now (once for a maintenance check and then to replace a cracked condenser fan blade). Response time and customer service is great and they won’t try to sell you things you don’t need. The tech that provided my service both times (John) is knowledgeable and professional. Highly recommended!

John was on time, honest, efficient, and friendly. Our first experience and we are switching to Carter and Sons for maintenance! Love the Smyrna based businesses!

Have had the pleasure of their service for almost 15 years. Always polite and respectful staff, from when call to the technician who comes! Reasonable prices for such amazing service!

I cannot recommend them enough!!!From Ryan's awesome service, to Dave's thorough work, and the entire staff, from installers to front desk and billing, we're communicative, friendly, and treated me like a community member, not just a customer.The communication, timeliness, and pricing was great. Never felt pressured or like I was being upsold. Honestly good people, would definitely recommend and use them again.

In the middle of a heat wave, they got here a day earlier than promised. The technician, John, was fast, efficient, thorough, and didn't over charge me for the work. Very pleased with the service from start to finish!

Great job! Garrett is the man!

Excellent service!

Great service, great people.. very honest and transparent with services and costs! O highly recommend their services

These guys are the best! They are are always so helpful, friendly and polite. They installed new HVAC for us and do our maintenance too. When Zac came to do our tune up, he even found a hack for our noisy vent covers! Fantastic.Update - 2 years later, we are still SO happy with Carter & Sons. The techs are always great. Very happy to recommend.

Garrett fixed various smaller issues as well as the regular maintenance

Awesome service! I moved into a new townhouse and the thermostat to the upstairs AC would not come on. The owner himself came out on a Saturday and found the issue immediately. I was so impressed that I signed up for their annual maintenance and the tech (Ryan) that came out today was very thorough and got my 2 systems working on optimal condition. If you need any type of HVAC service, look no further, this is the only company you should contact.

Garrett serviced our HVAC again this spring and did a great job as always

Service is top notch!

I’ve been with Carter and sons for years. We’ve done replacement and maintenance. They are responsive, knowledgeable, and friendly!

Carter and Sons installed a new Carrier system a few years ago. They did a great job at a very competitive price. They have serviced it twice a year since then. This visit was for a preseason tune-up. The tech arrived on time did their work efficiently, explained the bill, took my payment and left. So far, everything is working well. We appreciate their good work.

Always delivers prompt, courteous and good service.

Zack did a great job quickly diagnosing the problems I had and offering recommendations, most of which I can address myself. The interaction was professional, personable and left me confident about doing business with C&S in the future. Very highly recommended.

Always on time, friendly, and effective

The one and only business I trust with my HVAC system. I had a really bad install from the builder and my AC went in and out for years. After warranty ended, I contacted Carter and Sons. They tried everything they could to fix it and eventually told me I needed to replace it. They showed me options and helped me choose the right system for my needs. It has been working perfectly ever since.This is the kind of company that I love to work with. Local, friendly, honest, and dependable. I would recommend them over and over and over again.

5 Stars! Carter & Sons fielded my call at 7am, scheduled an appointment by 8am and had a tech to my house by 12pm. Ask for Ryan Given. He'll give you fair, honest advice and try to save you money where possible! Best HVAC company to work with.