- Julian K.
“Elijah was prompt, professional, and personable. He was thorough in his service, and communicated confidently throughout. He is an excellent representative of your company and you should be proud.”
- Michael W.
“Elijah came to the rescue again for us, quickly figuring out the issue (capacitor) and had us back up and running in relatively short order. On top of his skill set, Elijah is a genuinely nice young man and is an excellent representative for your organization!”
- Ed G.
“Elijah was very professional and kind. He explained in simple terms what he was going to do . He was precise and fast. He checked out everything and explained that I had a blown fuse on my unit he replaced the part and tested everything out to make sure it was running properly.”
- Dianell P.
“I met with John today 7/15/26 to obtain a quote for a new air conditioner for my home. He assured me that he was with the company and put on rubber shoes to protect my floors. He provided a quote and discussed my payment options. He did a great job 👏.”
- Val H.
“Elijah came to inspect my air conditioner today 7/13/26 to see why it was not working. He assured me that he was working with the company and He inspected the air conditioner and found that the Freon was empty. He gave me several options to consider including getting a quote for a new system. He did a good job 👏”
- Val H.
“Carter and Sons was a referral from my neighbor, who recently bought two complete A/C systems from them after vetting at least five companies, and who had been highly impressed with their sales/service. John Carter arrived at my home, on a late Friday afternoon, within 2 hours of my call. Considering we were in the middle of a heat wave with a failing A/C unit, that was terrific. John was highly professional and explained the ins and outs of various systems, did not upsell me anything I did not want, and his pricing was comparable to a competitor who had given me a price a few months ago. The installers, Andrew and Noah, arrived Monday at 7:15 AM and worked for several hours in high heat in a third-floor attic, removing old equipment and hauling in the new. Not easy on such a sweltering day. They showed me what they had done, instructed me on the new thermostat and cleaned up as if they were never there. They worked steadily and were done a whole lot sooner than I anticipated.
All in all, even though I hate having to spend that much money, it was an essential spend. I am very happy that I chose Carter and Sons who I believe will be there if I need them. They seem to have a more personalized approach than some of the big A/C boys out there (you know who they are) so thanks John for taking the time to show up so fast and to get this scheduled for the last minute. Appreciate it!”
- Deborah G.
“This morning around 1:30 am I heard a familiar noise coming from my breaker panel. Familiar, because the noise always happens when my A/C system comes on. BUT, this morning the noise kept happening! After 3 times in span of 2 minutes of hearing this noise, I thought I should turn off the A/C to keep a potential electrical fire from happening. I was nervous and praying the noise would not be a huge issue. 8am comes and I call Katie at C&S and she is able to schedule a visit for me between 10 and 12 this morning! GREAT! Darren, who had previously serviced my system, shows up and I instantly feel comfortable and well taken care of. We chat a bit, I tell him what's happening and he goes out to check the outdoor part of the system. A few minutes later Darren comes back and says, "Mr. Bob, it WAS the capacitor (which Mac, another wonderful service tech had diagnosed a few months earlier! I chose not to replace the part on diagnosis, hoping to get a little more life out of it). So, ba-da-bing, ba-da-boom problem fixed and I am cool again! Before leaving, Darren advised me to have an electrical inspection done due to the age and noises coming out of my very dated breaker panel. All of the service techs I have worked with at C&S are super fantastic! Katie in the office is super! They just do it "right" at Carter & Sons!”
- Robert Patrick P.
“The AC went out and it’s hot out. I called Carter and Sons as they do my maintenance on the unit. Carter and Sons was able to get Mac out to my house within hours. The issue was explained to me and corrected. Service is always friendly and professional. Carter and Sons communicates clearly on when the tech is arriving. I highly recommend Carter and Sons!”
- Paige H.
“Elijah was very personable and knowledgeable of the services provided. He was on time, communicated effectively and it was a pleasure having him do routine service on my HVAC system. I look forward to this company and Elijah continuing to service my system. Great job!”
- Mark P.