Reviews
Anna Guthrie
20:34 20 Sep 23
These guys do not disappoint! They installed a new HVAC unit today with no inconvenience whatsoever! This is a local Smyrna company and they have proven to be exceptional in their customer service, work ethic and professionalism. Great company to work with!
Linda Midkiff
21:06 14 Sep 23
I was able the schedule a next day appointment. Zac arrived on time and was extremely professional and efficient. Great business!
Janice
15:06 10 Sep 23
Over the past several years David has served us - just the best
Ryan Merrick
21:22 06 Sep 23
Garrett was fantastic - he did a great job explaining the issues with our unit to me and was extremely friendly. Would highly recommend!
Beth Rampley
13:18 03 Sep 23
I wish I could give this company 10 stars! I work for Marietta Toyota and we had a HUGE job for replacement of several large units. During the quote process, they provided DETAILED quotes including maintenance requirements -this took a full day. They arrived to do the work and in the hot August heat, they installed new roof units (they work perfectly) and did additional required maintenance. The staff is beyond professional, respectful, and there was zero disruption to the work day. I would recommend this company to anyone and I am so glad that they will be taking care of our company for (hopefully), many years to come!!
Alex Ro
17:04 29 Aug 23
I've used these guys several times. I never feel like I'm getting ripped off. Prompt and courteous. I'm telling friends and neighbors. Zac and Ryan, excellent!
Nick Loadholtes
16:22 23 Aug 23
Very knowledgeable and friendly! I highly recommend giving them a call.
Sharon Jenkins
15:25 08 Aug 23
Garrett was very kind and made the regular checks that needed to be done as well as changed our AC filter.
Chapter Bee Georgia Eagle Wings Motorcycle Assoc.
22:19 07 Aug 23
Excellent service Ryan found the problem and fixed itI cannot afford a new system now ,will bugget it in the futureThank you
Angela Acello
18:46 25 Jul 23
Nashawn AM
15:16 17 Jul 23
My go to HVAC company. Fast and effective. Friendly reps. They've helped me extend the life of my current central air system.
Emilio Estevez
18:28 14 Jul 23
Carter and Sons HVAC are what we were hopeful we would find when we moved to Smyrna, GA — a local business that is honest, efficient, knowledgeable, and doesn't push a homeowner to buy something, but rather advises a homeowner on exactly what they need, should consider, and don't need.The service plan they offer is helpful when ensuring our HVAC system is prepared for the extreme and regular temperatures of Northwest Georgia.We will continue to use them for all of our HVAC needs.
matt adamsons
17:23 14 Jul 23
From the first conversation with Deanna to arrival of Technician Ryan, it was great experience, the issue was resolved and our home became comfortable for our 9 month old baby as well our 2 Golden Retriever, when you hear many big companies advertisement and bold claim, but Team at Carter & Son came through for us, Deanna and Ryan are truly an asset to this company, hope the leadership team do recognize both team member of their passion for taking care of customers like us, again our sincere gratitude to Deanna and Ryan, we look forward bringing more business your way as well refer your company to our 242 homes in our subdivision via our social media chanel.
Mark Mendelson
14:58 29 Jun 23
I used Carter & Sons for over 15 years (I'm in an apartment now). They were reasonable/fairly priced, honest, reliable, went beyond the usual requirements. For example, one of their young technicians came out one day to service our units, and reported back (unsolicited) that the compressors in our house had been erroneously swapped by the builder. The large compressor went to the much smaller upstairs area, whereas the smaller compressor was hooked up to the downstairs (much larger) area. That explained why we could never seem to get the house cool enough. Other HVAC people would come out and say that everything was working fine, that there was no problem with any of the units. Of course, we did have to pay to have the units swapped, but that was to be expected.I can't say enough good about Carter & Sons.
Supum
17:07 01 Jun 23
Very fast, honest, and more than reasonable pricing. Thank you so much for servicing our HVAC, and just in time for summer!
Ben Capogrossi
03:01 01 Jun 23
Absolutely excellent job from Carter and Sons. Had a full installation of a heat pump system. The attention to detail is fantastic and the prices are very reasonable compared to other companies in the area. Will absolutely be doing business with Carter and Sons again in the future.
Jake Murray
20:19 25 May 23
5 ⭐️ my A/C went out last night. They sent someone out next day and got everything fixed and for a good price$.Highly recommended!
Kay Deckard
20:29 01 May 23
David McNamara
20:39 14 Apr 23
Garrett and Ryan are knowledgeable and professional technicians. Great service and quality work. Our A/C is ready for the Summer.
Julie Kelly
21:38 29 Mar 23
I reached out (on a whim) to Carter and Sons HVAC when my AC unit was on the fritz. All the reviews were super positive for this company and boy did they live up to the hype. They did a thorough diagnostic on my AC unit and made some simple tweaks to improve the performance. Also, I live in a small condo and the air vent blower is extremely loud. They offered a solution to install duct board inside the vent, which drastically reduced the sound (at an affordable cost). If you have HVAC needs and want a reliable & knowledgeable company, then I can't recommend Carter and Sons enough!
Nathan Washington
19:05 22 Feb 23
David, and Zack are awesome great service fantastic communication and on time at a value
Debbie Collins
17:25 15 Feb 23
An absolute pleasure working with this company. Every single employee I've had contact with has been knowledgeable and helpful.
Sherry Haberman
02:05 04 Feb 23
Michael Vermillion
19:02 23 Jan 23
Carter and Son's showed up quickly. Found the problem and fixed it promptly.
Herbert Brown
15:02 18 Jan 23
Great Job at a fair price.
Rocky Hunt
15:57 22 Dec 22
Todd Herrington
16:45 12 Dec 22
We've used Carter and Sons for over 10 years and we always appreciate their professionalism and quick responses. They also know what they are doing and will treat you right!
Sam G
17:42 11 Nov 22
13 months ago, I had Carter and Sons HVAC replace my aging systems. Since then, they have performed two semi-annual maintenances. Every time, they communicate well, usually arrive early, are polite, cleanup after themselves and do a fantastic job. It is so nice to have a team do all the things so well from evaluation, to replacement and repair and tune-ups. The system we chose saves us a good 15-20% from previous system, and temps in the house do not vary more than a degree.....heck usually it is dead on temp. I highly recommend this team.
Brenda Plaugher
21:07 07 Nov 22
I have used Carter and Sons for years. They are a family-owned business. They are always honest and will never upsell you but give advice. We have used them for maintenance and recently replaced our system and thermostat. I cannot recommend them enough.
Philip Shaw
19:00 28 Oct 22
Never had anything but good experiences with this company. Local, responsive, professional and good value. Very friendly employees
B Tango
20:44 26 Oct 22
Communication was very clear and concise from the get-go, technicians were friendly and performed the work in a timely manner. Facilitated an unusual request without issue. Will likely make use of their services again should I have need of them.
crystal simmons
16:58 17 Oct 22
Excellent!
Drew Kelly
14:20 11 Oct 22
Carter and Sons installed a new Carrier system a few years ago. They did a great job at a very competitive price. They have serviced it twice a year since then. This visit was for a preseason tune-up. They were able to schedule for the day after I called. The techs arrived a bit early, did their work efficiently, explained the bill, took my payment and left. So far, everything is working well. We appreciate their good work.
Jack W. DeLine
12:08 07 Sep 22
Best HVAC company in metro Atlanta. The only company I will use.
Elaine Zambroski
19:31 05 Sep 22
Absolutely the best in HVAC companies. Fairly priced, and have provided excellent service for many years. You can always trust them to be honest and forthright about your HVAC needs. Will never use anyone else.
Stephanie Smith
18:36 27 Aug 22
We really appreciated the help David, John, and Ty provided for our family. Each guy was top notch and really made our experience with Carter and Sons fabulous. Our service was preformed during the heat wave this summer. It did take a few days considering the weekend and circumstances of the weather and our machine, but David was able to help our system run so that our home was barrable until parts arrived. We were in constant communication and the options we had on choosing what was best for us was great. We didn't want to feel pressured into buying a whole system, and these guys never made us feel like that. These guys worked so hard in the heat and they all had a smile on their face when greeting them before work, during install, and afterward. David even came by to do a month later checkup to make sure we were all good, which we were. We highly recommend this company for your services! Thank you guys for doing an excellent job!
Brien Galvin
19:06 16 Aug 22
The A/C on my 85 year old mother's house stopped working. I called, explained the situation, and I had a tech out resolving the issue within a couple of hours. Service and price were excellent. I highly recommend Carter and Sons HVAC.
horusblind
20:55 11 Aug 22
Service was quick, professional, and prompt. would definately recommend
Justin Vickery
22:41 17 Jul 22
My AC stopped blowing cold air the night before I was leaving for vacation. My system is 20+ years old so I was worried that I would be told I needed a complete new system. I called Carter and Sons and they sent Ryan Given out to my place while I was at the beach. He texted me updates after diagnostics, got my permission to make the repair, never suggested I get a whole new system, and fixed it, all within a few hours. I got to stay on the beach and came home to a repaired A/C system. Will definitely be using them again in the future.
Kevin Morton
11:09 16 Jul 22
The service was great!
Dana Kelso
14:27 24 Jun 22
Carter & Sons is the only company I would trust with our very complicated A/C system! They have been so responsive and amazing with every visit and service. Ryan is fantastic and takes great care to make sure our nearly end of life system keeps cooling!
J C
12:36 23 Jun 22
I have had a great experience with Carter and Sons. Bryce did my HVAC maintenance and Garrett my AC. Both men were very professional, courteous and knowledgeable. They gave recommendations for me but were not trying to over-sell something. I trust their experience. I highly recommend this company.
Penny Gold
01:00 15 Jun 22
I have been using Carter and Sons for my heating and air for a few years now and they are an excellent company to do business with. I don’t think I’ve ever given out a 10 to any company, but if I could David and his crew would get a 10 from me. They work around my schedule as far as appointments and when I needed them for an emergency they were right there.I’ve recommended Carter and Sons to my friends also and everyone I recommended them to has also been as happy with their service as I’ve been.
Kristen Sweet
16:10 17 May 22
My husband and I were in the market for two HVAC and furnace units for our house and trying to keep the house original system alive for longer than we needed. I have had other competitors service our old units before but was never fully impressed by them. On a random search, I came across Carter & Sons. They were one of a few companies we received quotes from. David came to our house and was super personable. After meeting him, we knew Carter & Sons was the company we wanted to work with. Nathan and Josh installed everything with a few days and were so professional. Their pricing is fair, they are not super pushy in sales, they are quick and super responsive. I cannot recommend this company enough! Our neighbors even used them for the replacement of their old system as well. We will be customers of Carter & Sons for a lifetime.
Jeff Taves
20:30 29 Apr 22
Let’s start with the quality of the people. Professional knowledgeable and true experts in their field that treat you like family. No hard sell. They take the time to map out a repair and/or replace strategy that works for you and within your budget. Generous, solution oriented, relationship builders that care about the sustainable value of your business and the chance to be considered for your business over the long term. Shout outs to Zac, Garrett, David, John and Stephen. It’s all about teamwork and they made the Dreamwork. Cheers.
Andy DiMarzio
19:31 28 Apr 22
Zac does a great job and we value his service!
Olivia Thompson
17:23 27 Apr 22
Ann Rinehart
23:00 20 Apr 22
Ryan is the absolute best. He has performed annual maintenance, repairs and upgrades over the past years for me. Always professional, polite, friendly and very knowledgeable. I also receive texts on the day of service with updates on ETA. All around the best!! Customer care on the phone is excellent as well.
Cieli Lund
14:36 07 Apr 22
Fred & Peggy Norton
14:31 31 Mar 22
Installed both heat and air units. Both technicians worked continuously and completed in 1 day. Both were polite and professional.
Kirk Bostick
15:18 23 Mar 22
Very friendly and professional. Provided details on what they saw and gave me options. Awesome job !!!
Joe Lukas
14:40 17 Mar 22
Zac N. was very responsive and professional. Customer service was cordial and accomodating.
Kelly VN
16:38 03 Mar 22
These guys were great. Explained details of their service and suggested a product device they use to help clean/purify the air, that costs way less than duct cleaning. I couldn't be happier!
Octavio Mendoza
15:16 29 Jan 22
My heater was not turning on and my thermostat had to power. Ryan the HVAC Tech came out super quick. He was very helpful by explaining to me in detail what was wrong and how it can be repaired. I appreciate his patience with me and all of my questions. By the time he left, I gained person growth in my own knowledge over HVAC and had a working heater and thermostat. Thank you Ryan.
Matthew Purdie
13:15 27 Jan 22
Harrison Fant
03:10 18 Jan 22
We have used Carter & Sons in the past for AC installation and maintenance and always been impressed with their service. This time around our furnace died on a snowy Sunday and I left a message for the closed office. Zac was at our house by 8:30 the next morning to inspect the unit and Bryce arrived a few hours later to install a new one. The turnaround time with this group is second to none! We will 100% continue using them in the future!
Donna Marcus-Doughten
14:49 10 Dec 21
Great job as usual.
Delon Barfuss
15:45 09 Dec 21
paymon abri
19:23 29 Sep 21
Great custmer services .they are very punctual and professional
Sage Oakley
19:30 13 Sep 21
I have used Carter & Sons since I moved to this area 6 years ago, for a variety of HVAC and plumbing issues - I will never consider anyone else - they are extremely professional, skilled, and honest! Their prices are fair and you never need to worry that you are overcharged. Also, great customer service, and they will see you within a day or two, rather than a week or so at other providers.
Andrea W
18:38 27 Aug 21
Best hvac company! We have been using them for 20 years, recently had our units replaced and got quotes from several companies, they beat them all by almost $1000!! Service is friendly and they are always prompt to respond. I referred my parents to Carter and sons when their hvac company said they needed a fix that was more expensive than a new unit. Carter & Sons came and had a look and fixed it for only $30! They are honestand don't upcharge you, tell you exactly what you need and the best way to get it.
Eddie Westerfield
20:02 25 Aug 21
Great service! Came by to check out a thermostat issue, and it ended up I have a low voltage issue that was causing the problem because it was wired wrong. Zach was here for 5 hours until 8:30, but got the work done for a great price. I highly recommend Carter and Sons.
Tammy Noel
21:00 10 Aug 21
We are in the process of growing our business and it's been so hard to find an HVAC partner to start a maintenance schedule for our suite. Most of the other companies were slow to respond, didn't service commercial units, or flat out hasn't followed back up to our appointment requests. Carter & Sons were different. I was able to speak to someone immediately when I inquired and despite having a packed schedule, had someone come out within a week of us calling. Zac, our service tech, has visited us twice now due to our tight client schedule and was gracious, professional, and efficient every time. Being a small business owner, I greatly appreciate working with others who kind and knowledgable so it's great to find HVAC service partner we can rely on.
Leah Vinci
16:24 04 Aug 21
Our AC wasn't working the day we moved in to our new home. I called on a Friday at 4:30 pm. Zac came to our home promptly on Monday afternoon. He diagnosed our issue quickly and explained it very well. Ryan came out the following afternoon and installed the part that was defective. He explained everything he did as he did it and was completely transparent about pricing. We will be customer of Carter and Sons for as long as we live in Atlanta!
David Rosenberg
22:16 03 Aug 21
Justin Thurman
15:27 14 Jul 21
Lenny Daniel
14:09 25 Jun 21
Carter and Sons came in and repaired our AC this past week. They were very responsive at a time when most HVAC companies were to busy to come. Zac was friendly and made our repairs quickly and affordably. We will be using Carter and Sons for our HVAC needs from now on. Very happy with their service and professionalism.
Kathryn Hill
16:56 20 Jun 21
Have been with Carter & Sons for many years now, they always take good care of me.
Daniel Saylor, CFA
22:34 15 Jun 21
Steven Simpson
20:45 14 Jun 21
Great staff; both John Carter and David Nesbitt were prompt,courteous, and proffessional. I won't call anyone else!
TMventures Atl
06:42 02 Jun 21
Solid company. My go to company for any HVAC home needs! You too would be impressed once you try them once.
M Brasington
18:24 17 May 21
Very professional, very courteous. Arrived on time, and finished in a timely fashion.Any/all issues that I had, were addressed immediately. We plan on using them again.
Julia Field-Green
10:33 17 May 21
Hunter Styles
16:09 06 May 21
Ryan G. at Carter and Sons HVAC is very knowledgeable, trustworthy and professional. He also patiently listened and answered about a dozen questions I had about our systems. He was able to fix our system without replacing the entire system (which is 12 years old). After that, I felt I could trust Carter & Sons and went ahead and signed up for the twice-annual maintenance system.
Analisa Gedge
22:08 25 Apr 21
Nicholas Bergeron
15:40 20 Apr 21
Had my AC go out in the middle of July. I called several big name HVAC companies in the Atlanta and most said it would be 2 to 5 days before they could show up. Carter and Sons fit me in that same day around 7:40pm. My family and I were very great full to have our AC restored and we will be using them for all future HVAC needs!
Alessandro Cuomo
15:44 17 Mar 21
Our technician Ryan was very professional and came prepared with the appropriate PPE on (mask, boot covers, gloves, etc.) He performed the the service to our inside and inside units and was able to do so without much involvement/direction. He was very kind and left the work area as clean as he found them. I definitely will be using Carter and Son's for my HVAC maintenance needs going forward A+++
chris schening
15:58 11 Mar 21
John Boren
14:54 23 Feb 21
Company is absolutely fantasy. Really can't speak highly enough of them.Would highly recommend this company to anyone looking at AC or Heating.
JS Ketchum
13:50 07 Dec 20
Ryan came to our home and took a look at our system bc it wasn't heating on the first floor. He was very professional and friendly (even let our dog jump on him) He carefully took a look at all options and called other experts in his office for diagnosis. I appreciated that he ran down all of my options and not just the expensive one. Plus he was realistic and transparent about it all. Will definitely be using them again.
Evan Bergwall
01:16 07 Dec 20
Marie Holmes
19:35 12 Nov 20
Elyse Welch
15:46 11 Nov 20
Great experience all around - they responded quickly to get me on the schedule for a repair. Arrived in a timely and professional manner and had the replacement part/repair done same day. I'll definitely continue to work with them in the future.
rgkjdusmc
21:29 06 Nov 20
Zach is a professional in every sense. He arrived with the proper test equipment. He observed safety protocols, both Covid and HVAC. His recommendation was correct and acceptably priced.
Stephanie Kackloudis
15:12 28 Oct 20
Ethan was very polite, on time and certainly knowledgeable. I really liked that he took photos since my system is in a crawl space under the house. He made a small repair and explained how if could benefit to prevent a larger problem down the road. Dave their Sales Manager helped me in reviewing a mini split I had purchased even though they were unable to install. So happy I found this company!
Kathleen Jones
22:17 25 Oct 20
We always get service that we trust. Our technician, Zak, was a very polite and professional guy.
d carter
22:03 06 Oct 20
I have been using Carter and Sons for all my HVAC needs for over a decade. They are knowledgeable, reasonably priced, great service and trustworthy. My heat went out last Saturday morning and they were at my home that afternoon....only a small repair was needed. I can rely on their honesty as much as their skill and service.
Jason Blades
23:41 08 Sep 20
David came out to give us an estimate in a timely manner. It was excellently priced and the worked was done professionally and quickly. A week later, our AC started acting up but it was an issue that had nothing to do with their work. David fixed the problem the next day for free and was amazing to work with.
Continuing Journey
00:59 04 Sep 20
I used Carter & Sons a few years ago to install a new furnace. When my AC unit went out over the weekend I knew who to call. The repairman was early and he was able to find the problem within seconds! It was as simple as a switch that had been turned off. He didn't stop there though. He pointed out that the unit was too close to a wall and therefore wasn't working as efficiently as it should be. He moved it for me. It took 5 minutes and just the charge of a diagnostic. I'm so glad I called Carter and Sons!
Josh Dougherty
15:07 03 Sep 20
Working with Carter & Sons has been nothing but a pleasure!! They are very professional and work hard to provide a great experience!
Kayley Blades
13:04 25 Aug 20
Carters and Sons created a Zoning System with our current HVAC unit, so our upstairs would be better regulated. They also replaced damaged duct work. Nathan and Josh were great. They arrived on time and worked all day to get the job done. They were polite and did a great job.
Shirley Rodgers
14:16 23 Jun 20
Jeremy Adams
19:28 21 Jun 20
Carter and sons replaced our HVAC system last week. They went above and beyond our expectations. Their sales rep, David, did a great job laying out all of the options and did not try to sell a higher priced unit than we needed. He did a follow up visit after the install to insure that everything was installed correctly. He stayed extra to look at our hot water heater that was acting up to try and fix it. The lead installer, Nathan, was very professional and did a great job. He stayed for 12 hours in the first day if the install to make sure we weren't without AC for the weekend. I couldn't more highly recommend Carter and Sons for HVAC services.
John Mendenhall
19:30 11 Jun 20
I moved into my new house, built in 1996 ac and furnace original to the house. The house had an add on but no upgrade to the ac unit. David came out to the house very professional did a load calculation for heat load on the house. Sent me the quote with 4 options based on budget. The crew came out and replaced furnace and ac and built a new foundation for the new unit that looks incredible. They also identified issues with the current ducting that was a potential hazard and brought it up to code. I fully recommend them based off of their quality product.
Jared Love
16:56 20 May 20
Terri Mitchell
20:08 13 May 20
From the first phone call to the time the technician left everyone involved was very professional. We felt they were concerned about our needs and how best to respond to our request. We've used them for over 10 years and will continue to do so.
Amanda Rose
13:43 05 May 20
Theo Borsje
17:57 04 May 20
Awesome company. Very trustworthy, punctual, and fair pricing. Highly recommended!
corey
19:50 03 May 20
Had a little hiccup on the appointment but that is it, great people gave me a quote for the job and that is what it cost not a cent more
“Garrett was great. Came out twice to get everything done. Explained what was happening very thoroughly with all my options. The air quality in my house is already much better.”
- Carrie H.
“Luckily it was an easy and relatively inexpensive fix to get AC going again. Ryan was very professional, courteous and answered all my questions. I would definitely recommend Carter & Sons to others.”
- Patrick R.
“Zac came for a service/ maintenance call on my furnace, he explained to me what he was seeing. He then referred me to David who came out about an hour later and set me up for a brand new system. Both of these gentlemen were friendly and courteous. Really like the fact that I am working with a locally and family owned business.”
- Anna G.
“Zac was professional, informative, and friendly.”
- Gary F.
“Ryan is a great and very personable technician! He has patience in explaining the problem and the solutions he can provide, and he is very knowledgeable about the matter at hands! I highly recommend Carters & Sons for anyone with HVAC issues, and I look forward to working with them again in the future!”
- Visoth S.
Always happy with the work Carter & Sons has done on my HVAC, all the technician that have come to my home are pleasant and do a good job.
- Dana S.
David came out to give us an estimate in a timely manner. It was excellently priced and the worked was done professionally and quickly. A week later, our AC started acting up but it was an issue that had nothing to do with their work. David fixed the problem the next day for free and was amazing to work with.
- Jason B.
Carters and Sons created a Zoning System with our current HVAC unit, so our upstairs would be better regulated. They also replaced damaged duct work. Nathan and Josh were great. They arrived on time and worked all day to get the job done. They were polite and did a great job.
- Kayley B>
Carter and Sons is a company with the best service we’ve experienced since buying a house. Everyone from the owner to the administrators at the office is great. They are cordial, punctual, knowledgeable and will do everything they can to solve your issues. Their prices are fair and competitive. We highly recommend them, we simply wouldn’t use anyone else.
- Ana M.
I have been using Carter and Sons for all my HVAC needs for over a decade. They are knowledgeable, reasonably priced, great service and trustworthy. My heat went out last Saturday morning and they were at my home that afternoon….only a small repair was needed. I can rely on their honesty as much as their skill and service.
- D. Carter
Need HVAC Service?
Contact the experts at Carter & Sons HVAC.
Call us at 770-434-4095!