Carters and Sons created a Zoning System with our current HVAC unit, so our upstairs would be better regulated. They also replaced damaged duct work. Nathan and Josh were great. They arrived on time and worked all day to get the job done. They were polite and did a great job.
Carter and Sons is a company with the best service we’ve experienced since buying a house. Everyone from the owner to the administrators at the office is great. They are cordial, punctual, knowledgeable and will do everything they can to solve your issues. Their prices are fair and competitive. We highly recommend them, we simply wouldn’t use anyone else.
I have been using Carter and Sons for all my HVAC needs for over a decade. They are knowledgeable, reasonably priced, great service and trustworthy. My heat went out last Saturday morning and they were at my home that afternoon….only a small repair was needed. I can rely on their honesty as much as their skill and service.
Carter and sons replaced our HVAC system last week. They went above and beyond our expectations. Their sales rep, David, did a great job laying out all of the options and did not try to sell a higher priced unit than we needed. He did a follow up visit after the install to insure that everything was installed correctly. He stayed extra to look at our hot water heater that was acting up to try and fix it. The lead installer, Nathan, was very professional and did a great job. He stayed for 12 hours in the first day if the install to make sure we weren’t without AC for the weekend. I couldn’t more highly recommend Carter and Sons for HVAC services.
I’ve had Carter and Sons replace the HVAC equipment in the last 3 homes I’ve purchased. Haven’t used anybody else in years. They do a great job with equipment sizing, layout, installation and service. Wonderful, very reliable people and they keep my state of the art HVAC equipment tuned up nicely.
I called on short notice. They were able to build me into their schedule the same day and resolve my A/C issue (or lack of) in a matter of minutes. John helped verify my repair was under warranty and owned the processing of the warranty claim. Thankful for John’s assistance in getting my home cooling again.
Wonderful experience! Every person my husband and I came in contact with was honest and kind. The staff went above and beyond while installing our air handler. It was found the air cleaner from another system had a recall due to fire safety risk. We had 4 other people out that did not catch this safety hazard. I would recommend this company to anyone!
After a bad diagnostic appointment with another provider, I called Carter and Sons for a second opinion. The technician explained his recommended course of action and didn’t pressure me to invest several thousands of dollars on the spot like the other company did. I was much more comfortable with their approach and I genuinely believe they are in the business of happy long-term customers and a strong referral network.
From the first phone call to the time the technician left everyone involved was very professional. We felt they were concerned about our needs and how best to respond to our request. We’ve used them for over 10 years and will continue to do so.