Reviews

Excellent

Carter and Sons HVAC

4.9

Based on 272 reviews

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Cheryl Leagan

Larry Lipman

First time customer and I am extremely happy with my service!I called for air duct repair. Ryan was on time, thorough, and courteous. The repair was made on the same day. 5 stars!

Marie Holmes

I have no reservations about recommending Carter and Sons HVAC. My experience with them has always been great. I don't have to deal with an up selling session. They take care of business.

John Fugate

Had a very friendly and helpful technician come out to inspect and clean my system.On the negative side, I had issues receiving a quote for some duct work. Easily and quickly scheduled someone to come out and give us a quote to redo our ducting in the house, and a very guy came and looked it over. Its been about a month with multiple reminders and we still have not received our quote. Unfortunate since we really liked the guy who came out!

Joseph Loch

Great service and great people! They are quick and keep my system running smooth.

Response from the owner: Thank you, Joseph! We're always here to ensure your system stays in top shape.

Natalie Thomas

Adam has helped us three times now and has always done an outstanding job with fixing our HVAC. We called this morning and they were able to squeeze us in. Adam was able to fix our problem in less than an hour. This company goes above and beyond to help their clients with the best service and in a timely manner. I can't recommend Carter and Sons HVAC enough.

Response from the owner: Thank you for your wonderful review, Natalie! We're so glad to hear that Adam has been able to help you and provide such outstanding service. It's great to know that we could accommodate your needs quickly and efficiently.

G. Sue Kasun

I woke up with a broken furnace in the winter, called the office and spoke immediately with a kind and knowledgeable woman who sent a technician promptly. Adam arrived quickly, was polite and explained his troubleshooting. The issue was fixed quickly and the price seems to have been fair. I’m happy to recommend them!

Response from the owner: Thank you for sharing your experience, Sue! We’re so glad to hear that Katie was able to assist you quickly and efficiently. It’s great to know that Adam was able to resolve the issue and that you felt the price was fair. Your recommendation means a lot to us, and we truly appreciate your kind words!

Anna Cowan

I’ve used Carter and sons for 3-4 years now. My sister recommended them. Techs are prompt, professional, & not trying to money gauge you. Adam and Zach have both been helpful!

Response from the owner: Thank you for sharing your positive experience, Anna! We will be sure to pass on your kind words to Adam and Zac.

Jason Carter

Response from the owner: Thank you, Jason!

Kristie Sledd

Very nice and professional

Response from the owner: Thank you, Kristie! We appreciate your trust in us and look forward to helping you again if the need arises.

Steve Watkins

Response from the owner: Thank you, Steve! We appriciate your business and look forward to helping you in the future.

Alicia Lussier

Zach and Carter and Sons were professional and responsive to make repairs at a very fair price. Highly recommend!

Response from the owner: Thank you, Alicia! We're thrilled to hear that Zach and the team at Carter and Sons were able to provide professional and responsive service at a fair price. We truly appreciate your recommendation.

Dewitt Thornton

Great HVAC company with exceptional customer service and great repair service!

Response from the owner: Thank you, Dewitt! It is a pleasure to have you as a loyal customer.

Erin Lopez

Zac was punctual, knowledgeable, and took the time to ensure everything was functioning perfectly.If you’re looking for a reliable HVAC company that delivers top-notch service, look no further than Carter & Sons. I highly recommend them and will definitely use their services again in the future!

Response from the owner: Thank you for your wonderful feedback, Erin! We're so glad Zac was able to provide punctual and knowledgeable service while ensuring everything was perfect. Your recommendation means the world to us, and we look forward to serving you again in the future. Thank you for choosing Carter & Sons!

Leigh Fairey

Carter and Sons are my go to for any cooling or heating problems! I wouldn’t call anyone else!!

Response from the owner: Thank you so much for your loyalty and trust, Leigh! We're honored to be your go-to for all your cooling and heating needs. We truly appreciate your support!

Jonathan S

Awesome service!

Response from the owner: Thank you, Jonathan! We’re excited about the opportunity to assist you again whenever you need us.

Mamunur Rahman

Great service. Zac was very thorough and professional servicing the heating systems.

Response from the owner: Thank you, Mamunur! We're thrilled to hear that you had a great experience with Zac. His dedication to thorough and professional service is something we’re very proud of. We'll be sure to pass along your kind words.

joe “JoeP” petriccione

Best in town. Great service, local experts with integrity and fair pricing. Have used them for over a decade.

Response from the owner: Thank you, Joe! We're honored to be your go-to team for over a decade. Providing top-notch service with integrity and fair pricing is always our goal, and we're thrilled to be recognized for it. Your loyalty means the world to us—thanks again for choosing us as your trusted local experts!

Trevor Goodyear

Carter & Sons has reliable, friendly, and honest technicians, and a top notch office staff

Response from the owner: Thanks, Trevor! We are happy to hear that you appreciate our reliable and friendly technicians and our dedicated office staff. We work hard to ensure our team provides honest, high-quality service from start to finish. Your feedback truly motivates us—thank you for trusting Carter & Sons!

Danny Joiner

Zac was on-time, professional, friendly, and made quick work of the issue. He explained the issue in a clear and understandable way.

Response from the owner: Thank you for your feedback, Danny! We're glad to hear that Zac provided a great experience. We'll be sure to pass along your kind words to him!

Renee Morgan

We have used Carter and Sons for the past few years. I can't say enough good things about their customer service and performance. They just completed our fall maintenance and I'm so happy knowing my heat will be working just fine as the cold weather has already started.

Response from the owner: Thank you so much for your continued trust in Carter and Sons over the years, Renee! We're thrilled to hear that our customer service and performance have consistently met your expectations.

Stacey Perkins

Response from the owner: Thank you so much, Stacey!

Kay Deckard

Response from the owner: Thank you so much, Kay!

Hildy Ortiz

This company really cares about its costumers and does a FANTASTIC JOB!I highly recommend Carter and Son's HVAC!!!!!

Response from the owner: Thank you, Hildy! We're thrilled to hear that you had such a positive experience with Carter and Son's HVAC. Providing top-notch service and ensuring customer satisfaction is always our goal, and it's wonderful to know we've hit the mark.

Paula Ward

Carter & Sons is a trustworthy and reliable company. From the office staff to their technicians, they are amazing. Thank you, Adam for answering all my questions.

Response from the owner: Thank you so much for your kind words, Paula! We're delighted to hear that you had a great experience with Carter & Sons. Our entire team, from the office staff to our technicians like Adam, takes pride in providing reliable and trustworthy service. We're glad Adam could answer all your questions and ensure everything went smoothly.

Doug Hunt

Always prompt and courteous

Response from the owner: Thank you, Doug! We appreciate the great review.

Aaron Schorch

I recently reached out to Carter and Sons HVAC when my AC system stopped blowing cold air and needed maintenance. To my surprise, they were able to schedule a technician for the same day, which was incredibly convenient.Adam, the technician assigned to my service call, arrived promptly and displayed an exceptional level of professionalism throughout the entire process. From the moment he walked in, Adam was friendly, approachable, and exuded confidence in his expertise. He took the time to thoroughly explain the issue I was experiencing in a way that was easy to understand, showing me the specific problem areas and giving me peace of mind.What really set Adam apart was his attention to detail and dedication to ensuring everything was in perfect working order. He didn’t just fix the immediate issue, but went above and beyond by inspecting other components of my AC system. His thoroughness reassured me that my system was running as efficiently and effectively as possible.I cannot recommend Carter and Sons HVAC highly enough for their prompt response, excellent customer service, and competitive pricing. If you're looking for a reliable, knowledgeable, and trustworthy HVAC company, look no further.

Response from the owner: Thank you so much for your fantastic review, Aaron! We’re thrilled to hear about your positive experience with Adam and the prompt service you received. Our team takes pride in providing thorough and professional care, so it’s wonderful to know that Adam's attention to detail and clear communication made a difference for you. Your recommendation means a lot to us, and we’re here whenever you need HVAC assistance in the future!

Judy Colonie

Response from the owner: Thank you, Judy!

Paul Riviere

Very efficient and within the estimate!

Response from the owner: Thank you, Paul. Your satisfaction means a lot to us! If you need anything else in the future, don’t hesitate to reach out.

triandos randolph

I love this company!! They always provide great service. Techs are professional and knowledgeable and take time explain what service they provided.

Response from the owner: Thanks, Tri! We're thrilled to hear that you’re consistently pleased with our service. We look forward to continuing to serve you with the same high level of care.

Randall Evatt

Response from the owner: Thank you, Randall!

Joe Alvarez

David is awesome! He explains what he is doing and why he is doing it. Very respectful and skilled. Would highly recommend Carter and Sons HVAC.

Response from the owner: Thank you for the fantastic review, Joe! We’re delighted to hear that David made such a positive impression. His approach to explaining the process and his respectful, skilled service are exactly what we strive for. Thank you again for the recommendation.

Simone Ward

I have been calling Carter and Sons for all of my HVAC needs for over 15 years!!! They are honest, reliable and do excellent work! Dave, Zak, and the whole crew are excellent! Highly recommend!

Response from the owner: Simone, Thank you so much for your kind words and for being a loyal customer. We're thrilled to hear that Dave, Zac, and the whole crew have consistently provided you with excellent service. Your recommendation means a lot to us!

David Hall

They installed our system in 2021 and have provided amazing service on it since then! Very responsive, quick to help you with issues and the techs are amazing! We love Carter and Sons!

Response from the owner: Thank you, David! We appreciate having you as a loyal customer.

Michael Herman

Carter and Sons installed a new Carrier heat pump system for me two years ago. Unfortunately, it has never worked correctly due to slow refrigerant leaks. C&S came back repeatedly until they were finally able to trace the leak to a faulty component of the system itself. They were able to obtain a replacement part from Carrier and got it installed last week. I am very glad I went with C&S because they stand by their work and don't give up easily. I never paid anything except the original install cost.

Response from the owner: Thank you, Michael! Our goal is always to ensure our customers are satisfied, and it's great to know that our team's persistence and commitment to quality made a difference for you.

Kristen Pozar Keeter

Carter & Sons is phenomenal! We had an issue arise over the weekend and they were able to come out almost within 24 hours of us calling and making the appointment. Adam was our tech. He explained the issue, what he did to fix it and ensured everything was in proper order before he left. We have older units we’re trying to lengthen the life of, but we will be using Carter & Sons when we’re ready to replace them. Could not recommend them enough!

Response from the owner: Thank you for the fantastic review, Kristen! It’s great to know that our efforts to provide prompt and thorough service are appreciated. We will pass on your kind words to Adam.

Zoubin Alikhani

Highly recommend them! They have installed2 units over years for us and have done our yearly maintenance services for years. Very professional!

Response from the owner: Thank you, Zoubin! We're thrilled to hear that you've been pleased with our services and we appreciate your continued trust in us.

Mike Stuart

Great service!

Response from the owner: Thank you for the review, Mike!

Richard W. Hughes

Carter and Sons was responsive and responsible, Nic was an excellent technician and very personable.

Response from the owner: Thank you for the great review, Richard! We’re glad to hear you’ve had a positive experience with us. If you need any assistance in the future, don’t hesitate to reach out. We’re here to help!

Matthew Purdie

Adam was prompt, knowledgeable and friendly. He diagnosed the issue and had it fixed quickly. This is a great company to work with!

Response from the owner: Thank you, Matthew!

Luis schwartz

Excellent service and fast turnaround!

Response from the owner: Thank you, Luis!

Wesley Holmes

Quick, professional, and friendly service. I was happy with the service on my thermostat and HVAC unit.

Response from the owner: Thank you, Wesley! We look forward to helping you in the future when needed.

Frank Bennett

When I was looking for an HVAC contractor to fix my broken air conditioner, I called several companies, including the big guys. It takes five minutes to get past the big guys phone menu to figure out whether you want plumbing, electrical, or HVAC. I chose this company because they are family owned and operated. In fact, on my first call, I spoke to a family member, who is had of the service department. They ended up responding within two hours of my call, and Zac the service tech was pleasant and knowledgeable. All in all, a great experience. Highly recommend this company. I love supporting small local family owned businesses.

Response from the owner: Thank you for the fantastic review, Frank! We're happy to hear that our family-owned business and prompt service made a positive impression.

Lauren Way

Adam Compton came out to do a maintenance/servicing visit. He was really nice & helped me to understand what was going on. 10/10 recommend! 🙂

Response from the owner: Thank you so much, Lauren! We are happy that Adam met your expectations.

Ryan Endorf

I was having an issue with my heat pump that Carter and Sons had installed a few months back (also a great and seamless experience). Adam was able to come out within an hour of me calling to identify the issue and get the system back up running in no time. I cannot speak more highly of their customer service and highly recommend for any HVAC needs!

Response from the owner: Thank you for the great review, Ryan! Adam and the rest of our team will be delighted to hear your feedback.

nick c

Adam was excellent!! Extremely knowledgeable and very pleasant to work with. I highly recommend carter and sons for all your hvac needsNick conti

Response from the owner: Thank you for the fantastic review, Nick! We appreciate the recommendation.

Danie Rae

Adam Compton was GREAT, knowledgeable & professional.

Response from the owner: Thank you, Danie! We very much appreciate Adam around here and will pass on your kind words.

Paige Hester

I had Carter and Sons out for the first time for general maintenance on my HVAC. On time, very polite, informative on what needed to be done and quick. I highly recommend Carter and Sons!

Response from the owner: Thank you, Paige! It is always nice to nice to hear our team is doing a great job.

Zone Control System Maintenance in Sandy Springs, GA 30076

October 1, 2024

“Zac was efficient and knowledgeable. He arrived early for the repair issue and took care of it completely. He was personable and a joy to work with. I will definitely recommend Carter and Sons to my friends!”

- Harold H.

Zone Control System Repair in East Cobb, GA 30076

September 26, 2024

“Zac was great! He evaluated the problem and came up with a solution. Needs a new part which will be installed in the next few days. I have a major complaint unrelated to the good work Zac did – this was the second time I have called Carter & Sons about this problem. The first Technician was unable to find the problem; but I had to pay the Diagnostic fee; after Zac's visit, I was charged another diagnostic fee. Paying two diagnostic fees for the same problem is double charging. Please issue a credit for one of the fees. – Harold Henry”

- Harold H.

Gas Furnace Maintenance in Smyrna, GA 30080

September 17, 2024

“Adam was very nice and we are happy with the services that we get from Carter and Sons. The maintenance plan is easy and offers peace of mind. All the techs have been very professional and polite. The communication is detailed with a photo of the tech on the way. I highlighted recommend them.”

- Sue E.

Other Maintenance in Smyrna, GA 30080

September 6, 2024

“As always, the service was thorough and did not take too much time. Adam was friendly and polite.”

- Carrie H.

Other Maintenance in Smyrna, GA 30080

September 6, 2024

“As always, the service was thorough and did not take too much time. Adam was friendly and polite.”

- Carrie H.

Air Conditioner Maintenance in Woodstock, GA 30188

September 6, 2024

“Adam was on time and under budget! Thanks,”

- Paul R.

Air Conditioner Maintenance in Woodstock, GA 30188

September 6, 2024

“Adam was on time and under budget! Thanks,”

- Paul R.

Air Conditioner Maintenance in Atlanta, GA 30309

September 4, 2024

“Ryan was very professional, knowledgeable and on the scheduled time . I’m very pleased with their service. I will definitely use them again. Overall Excellent service
Thank you”

- Sheryl A.