Reviews

Excellent

Carter and Sons HVAC

4.9

Based on 252 reviews

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Kay Deckard

Response from the owner: Thank you so much, Kay!

Hildy Ortiz

This company really cares about its costumers and does a FANTASTIC JOB!I highly recommend Carter and Son's HVAC!!!!!

Response from the owner: Thank you, Hildy! We're thrilled to hear that you had such a positive experience with Carter and Son's HVAC. Providing top-notch service and ensuring customer satisfaction is always our goal, and it's wonderful to know we've hit the mark.

Paula Ward

Carter & Sons is a trustworthy and reliable company. From the office staff to their technicians, they are amazing. Thank you, Adam for answering all my questions.

Response from the owner: Thank you so much for your kind words, Paula! We're delighted to hear that you had a great experience with Carter & Sons. Our entire team, from the office staff to our technicians like Adam, takes pride in providing reliable and trustworthy service. We're glad Adam could answer all your questions and ensure everything went smoothly.

Doug Hunt

Always prompt and courteous

Response from the owner: Thank you, Doug! We appreciate the great review.

Aaron Schorch

I recently reached out to Carter and Sons HVAC when my AC system stopped blowing cold air and needed maintenance. To my surprise, they were able to schedule a technician for the same day, which was incredibly convenient.Adam, the technician assigned to my service call, arrived promptly and displayed an exceptional level of professionalism throughout the entire process. From the moment he walked in, Adam was friendly, approachable, and exuded confidence in his expertise. He took the time to thoroughly explain the issue I was experiencing in a way that was easy to understand, showing me the specific problem areas and giving me peace of mind.What really set Adam apart was his attention to detail and dedication to ensuring everything was in perfect working order. He didn’t just fix the immediate issue, but went above and beyond by inspecting other components of my AC system. His thoroughness reassured me that my system was running as efficiently and effectively as possible.I cannot recommend Carter and Sons HVAC highly enough for their prompt response, excellent customer service, and competitive pricing. If you're looking for a reliable, knowledgeable, and trustworthy HVAC company, look no further.

Response from the owner: Thank you so much for your fantastic review, Aaron! We’re thrilled to hear about your positive experience with Adam and the prompt service you received. Our team takes pride in providing thorough and professional care, so it’s wonderful to know that Adam's attention to detail and clear communication made a difference for you. Your recommendation means a lot to us, and we’re here whenever you need HVAC assistance in the future!

Judy Colonie

Response from the owner: Thank you, Judy!

Paul Riviere

Very efficient and within the estimate!

Response from the owner: Thank you, Paul. Your satisfaction means a lot to us! If you need anything else in the future, don’t hesitate to reach out.

triandos randolph

I love this company!! They always provide great service. Techs are professional and knowledgeable and take time explain what service they provided.

Response from the owner: Thanks, Tri! We're thrilled to hear that you’re consistently pleased with our service. We look forward to continuing to serve you with the same high level of care.

Randall Evatt

Response from the owner: Thank you, Randall!

Joe Alvarez

David is awesome! He explains what he is doing and why he is doing it. Very respectful and skilled. Would highly recommend Carter and Sons HVAC.

Response from the owner: Thank you for the fantastic review, Joe! We’re delighted to hear that David made such a positive impression. His approach to explaining the process and his respectful, skilled service are exactly what we strive for. Thank you again for the recommendation.

Simone Ward

I have been calling Carter and Sons for all of my HVAC needs for over 15 years!!! They are honest, reliable and do excellent work! Dave, Zak, and the whole crew are excellent! Highly recommend!

Response from the owner: Simone, Thank you so much for your kind words and for being a loyal customer. We're thrilled to hear that Dave, Zac, and the whole crew have consistently provided you with excellent service. Your recommendation means a lot to us!

David

They installed our system in 2021 and have provided amazing service on it since then! Very responsive, quick to help you with issues and the techs are amazing! We love Carter and Sons!

Response from the owner: Thank you, David! We appreciate having you as a loyal customer.

Michael Herman

Carter and Sons installed a new Carrier heat pump system for me two years ago. Unfortunately, it has never worked correctly due to slow refrigerant leaks. C&S came back repeatedly until they were finally able to trace the leak to a faulty component of the system itself. They were able to obtain a replacement part from Carrier and got it installed last week. I am very glad I went with C&S because they stand by their work and don't give up easily. I never paid anything except the original install cost.

Response from the owner: Thank you, Michael! Our goal is always to ensure our customers are satisfied, and it's great to know that our team's persistence and commitment to quality made a difference for you.

Kristen Pozar Keeter

Carter & Sons is phenomenal! We had an issue arise over the weekend and they were able to come out almost within 24 hours of us calling and making the appointment. Adam was our tech. He explained the issue, what he did to fix it and ensured everything was in proper order before he left. We have older units we’re trying to lengthen the life of, but we will be using Carter & Sons when we’re ready to replace them. Could not recommend them enough!

Response from the owner: Thank you for the fantastic review, Kristen! It’s great to know that our efforts to provide prompt and thorough service are appreciated. We will pass on your kind words to Adam.

Zoubin Alikhani

Highly recommend them! They have installed2 units over years for us and have done our yearly maintenance services for years. Very professional!

Response from the owner: Thank you, Zoubin! We're thrilled to hear that you've been pleased with our services and we appreciate your continued trust in us.

Mike Stuart

Great service!

Response from the owner: Thank you for the review, Mike!

Richard W. Hughes

Carter and Sons was responsive and responsible, Nic was an excellent technician and very personable.

Response from the owner: Thank you for the great review, Richard! We’re glad to hear you’ve had a positive experience with us. If you need any assistance in the future, don’t hesitate to reach out. We’re here to help!

Matthew Purdie

Adam was prompt, knowledgeable and friendly. He diagnosed the issue and had it fixed quickly. This is a great company to work with!

Response from the owner: Thank you, Matthew!

Luis schwartz

Excellent service and fast turnaround!

Response from the owner: Thank you, Luis!

Wesley Holmes

Quick, professional, and friendly service. I was happy with the service on my thermostat and HVAC unit.

Response from the owner: Thank you, Wesley! We look forward to helping you in the future when needed.

Frank Bennett

When I was looking for an HVAC contractor to fix my broken air conditioner, I called several companies, including the big guys. It takes five minutes to get past the big guys phone menu to figure out whether you want plumbing, electrical, or HVAC. I chose this company because they are family owned and operated. In fact, on my first call, I spoke to a family member, who is had of the service department. They ended up responding within two hours of my call, and Zac the service tech was pleasant and knowledgeable. All in all, a great experience. Highly recommend this company. I love supporting small local family owned businesses.

Response from the owner: Thank you for the fantastic review, Frank! We're happy to hear that our family-owned business and prompt service made a positive impression.

Lauren Way

Adam Compton came out to do a maintenance/servicing visit. He was really nice & helped me to understand what was going on. 10/10 recommend! 🙂

Response from the owner: Thank you so much, Lauren! We are happy that Adam met your expectations.

Ryan Endorf

I was having an issue with my heat pump that Carter and Sons had installed a few months back (also a great and seamless experience). Adam was able to come out within an hour of me calling to identify the issue and get the system back up running in no time. I cannot speak more highly of their customer service and highly recommend for any HVAC needs!

Response from the owner: Thank you for the great review, Ryan! Adam and the rest of our team will be delighted to hear your feedback.

nick c

Adam was excellent!! Extremely knowledgeable and very pleasant to work with. I highly recommend carter and sons for all your hvac needsNick conti

Response from the owner: Thank you for the fantastic review, Nick! We appreciate the recommendation.

Danie Rae

Adam Compton was GREAT, knowledgeable & professional.

Response from the owner: Thank you, Danie! We very much appreciate Adam around here and will pass on your kind words.

Paige Hester

I had Carter and Sons out for the first time for general maintenance on my HVAC. On time, very polite, informative on what needed to be done and quick. I highly recommend Carter and Sons!

Response from the owner: Thank you, Paige! It is always nice to nice to hear our team is doing a great job.

RKM

Today I had thee best Customer Service Experience with Carter & Sons. My tech Adam came in and did a thorough routine check on my HVAC system once I expressed my concerns. Once his evaluation was complete (which eased my concerns) he also made sure I understood everything that took place and I had the knowledge needed for my HVAC system!Thanks Carter & Sons! Adam is an answered prayer & a true asset to the company.

Response from the owner: Thank you for the great rating!

Curtis Hanible

Absolutely fantastic service by tech Adam. I could not be more impressed by professionalism, friendliness and knowledge. Definitely recommened.

Response from the owner: Thank you for the review, Curtis! We’re delighted to hear that Adam made such a positive impression with this professionalism and friendliness.

Susan Livingood

I called Carter and Sons in the morning to come out and look at my system in our dog kennel. They had Garrett come out the same afternoon! He fixed our system and we didn't have to go a long time with a broken system! Very professional and timely.

Response from the owner: Thank you, Susan! We're thrilled to hear that we could help get the air cooling again. Ensuring a comfortable environment for the dogs is so important, and we're glad we could contribute to their well-being. We look forward to helping you again for any future HVAC needs.

Tamara Brown

These guys haven’t failed me yet! I’ve used Carter & Sons twice now (once for a maintenance check and then to replace a cracked condenser fan blade). Response time and customer service is great and they won’t try to sell you things you don’t need. The tech that provided my service both times (John) is knowledgeable and professional. Highly recommended!

Response from the owner: Thank you so much for the recommendation, Tamara! We will be sure to pass on your kinds words to the team.

Saralee Parker

John was on time, honest, efficient, and friendly. Our first experience and we are switching to Carter and Sons for maintenance! Love the Smyrna based businesses!

Response from the owner: Thank you, Saralee! We are happy to be your local HVAC company.

Donna Faust

Have had the pleasure of their service for almost 15 years. Always polite and respectful staff, from when call to the technician who comes! Reasonable prices for such amazing service!

Response from the owner: Thank you, Donna. We have really enjoyed having you as a customer all these years!

E. B.

I cannot recommend them enough!!!From Ryan's awesome service, to Dave's thorough work, and the entire staff, from installers to front desk and billing, we're communicative, friendly, and treated me like a community member, not just a customer.The communication, timeliness, and pricing was great. Never felt pressured or like I was being upsold. Honestly good people, would definitely recommend and use them again.

Response from the owner: Thanks for the fantastic review, E.B.! It is always nice to hear our team is out that leaving a lasting impression on our customers.

Susan Ciavolino

In the middle of a heat wave, they got here a day earlier than promised. The technician, John, was fast, efficient, thorough, and didn't over charge me for the work. Very pleased with the service from start to finish!

Response from the owner: We are so happy you are pleased with our service, Susan! Thank you for leaving such a great review.

matt evans

Great job! Garrett is the man!

Response from the owner: Thank you, Matt! We very much appreciate Garrett's hard work.

Lea Brooks

Excellent service!

Response from the owner: Thank you, Lea!

Marcus Vinicius Máximo

Great service, great people.. very honest and transparent with services and costs! O highly recommend their services

Response from the owner: Thank you for the recommendation, Marcus! We look forward to helping you again in the future.

British Banter in Atlanta

These guys are the best! They are are always so helpful, friendly and polite. They installed new HVAC for us and do our maintenance too. When Zac came to do our tune up, he even found a hack for our noisy vent covers! Fantastic.Update - 2 years later, we are still SO happy with Carter & Sons. The techs are always great. Very happy to recommend.

Response from the owner: Thank you again for the fantastic review!

Ann Johnson

Garrett fixed various smaller issues as well as the regular maintenance

Response from the owner: Thank you for taking the time to leave us a review, Ann! We will be sure to recognize Garrett for a job well done.

Shannon Watts

Awesome service! I moved into a new townhouse and the thermostat to the upstairs AC would not come on. The owner himself came out on a Saturday and found the issue immediately. I was so impressed that I signed up for their annual maintenance and the tech (Ryan) that came out today was very thorough and got my 2 systems working on optimal condition. If you need any type of HVAC service, look no further, this is the only company you should contact.

Response from the owner: Thank you for the amazing review, Shannon! We are happy to have you as a loyal Family Plan customer.

Dave Rosenberg

Garrett serviced our HVAC again this spring and did a great job as always

Response from the owner: Thank you, Dave! We are happy to here that Garrett met your expectations.

Rebecca Houze

Service is top notch!

Response from the owner: Thank you, Rebecca! We appreciate your business.

Brenda Plaugher

I’ve been with Carter and sons for years. We’ve done replacement and maintenance. They are responsive, knowledgeable, and friendly!

Response from the owner: Thank you for your kind words, Brenda!

Drew Kelly

Carter and Sons installed a new Carrier system a few years ago. They did a great job at a very competitive price. They have serviced it twice a year since then. This visit was for a preseason tune-up. The tech arrived on time did their work efficiently, explained the bill, took my payment and left. So far, everything is working well. We appreciate their good work.

Response from the owner: Thank you for the great review, Drew! We appreciate your customer loyalty.

Jackson Fun YouTube can Paul

Response from the owner: Thank you for the review!

Kirstin De Guzman

Always delivers prompt, courteous and good service.

Response from the owner: Thank you, Kirstin!

Maliik Baraka

Zack did a great job quickly diagnosing the problems I had and offering recommendations, most of which I can address myself. The interaction was professional, personable and left me confident about doing business with C&S in the future. Very highly recommended.

Response from the owner: Thank you for the recommendation, Maliik! It is nice to hear that Zac met your expectations and he will be acknowledged for that.

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December 27, 2023

“Very friendly, courteous and professional”

- Rick L.

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December 27, 2023

“Always friendly, professional and prompt.”

- Rick L.

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November 22, 2023

“Adam was great, very friendly and courteous”

- David R.

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November 16, 2023

“Garret arrived on time, was professional and provided excellent service. I will definitely be a repeat customer..”

- Dorothy B.

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November 10, 2023

“Professional, knowledgeable, and efficient. Came in, figured it out and fixed it. Yes!!”

- Judith H.

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October 19, 2023

“Always great service! A great company with honesty and integrity.”

- DeWitt T.

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October 18, 2023

“Garret arrived in a timely manner, was professional in appearance and presentation, worked quickly, and was courteous and engaging of my two young children during his service. We have an aged system that needs to be replaced for safety reasons. Garret exhausted every alternative to replacement. I will recommend this company to friends and family for future business. Nice to see a local company perform efficiently. Reception was also courteous and efficient yesterday when scheduling the appointment due to failed heat at the beginning of crisp temps in fall.”

-Corey K.