Reviews

Excellent
Carter and Sons HVAC
4.9
Based on 263 reviews
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Steve Watkins
Steve Watkins
Response from the owner: Thank you, Steve! We appriciate your business and look forward to helping you in the future.
Alicia Lussier
Alicia Lussier
Zach and Carter and Sons were professional and responsive to make repairs at a very fair price. Highly recommend!
Response from the owner: Thank you, Alicia! We're thrilled to hear that Zach and the team at Carter and Sons were able to provide professional and responsive service at a fair price. We truly appreciate your recommendation.
Dewitt Thornton
Dewitt Thornton
Great HVAC company with exceptional customer service and great repair service!
Response from the owner: Thank you, Dewitt! It is a pleasure to have you as a loyal customer.
Erin Lopez
Erin Lopez
Zac was punctual, knowledgeable, and took the time to ensure everything was functioning perfectly.If you’re looking for a reliable HVAC company that delivers top-notch service, look no further than Carter & Sons. I highly recommend them and will definitely use their services again in the future!
Response from the owner: Thank you for your wonderful feedback, Erin! We're so glad Zac was able to provide punctual and knowledgeable service while ensuring everything was perfect. Your recommendation means the world to us, and we look forward to serving you again in the future. Thank you for choosing Carter & Sons!
Leigh Fairey
Leigh Fairey
Carter and Sons are my go to for any cooling or heating problems! I wouldn’t call anyone else!!
Response from the owner: Thank you so much for your loyalty and trust, Leigh! We're honored to be your go-to for all your cooling and heating needs. We truly appreciate your support!
Jonathan S
Jonathan S
Awesome service!
Response from the owner: Thank you, Jonathan! We’re excited about the opportunity to assist you again whenever you need us.
Mamunur Rahman
Mamunur Rahman
Great service. Zac was very thorough and professional servicing the heating systems.
Response from the owner: Thank you, Mamunur! We're thrilled to hear that you had a great experience with Zac. His dedication to thorough and professional service is something we’re very proud of. We'll be sure to pass along your kind words.
joe “JoeP” petriccione
joe “JoeP” petriccione
Best in town. Great service, local experts with integrity and fair pricing. Have used them for over a decade.
Response from the owner: Thank you, Joe! We're honored to be your go-to team for over a decade. Providing top-notch service with integrity and fair pricing is always our goal, and we're thrilled to be recognized for it. Your loyalty means the world to us—thanks again for choosing us as your trusted local experts!
Trevor Goodyear
Trevor Goodyear
Carter & Sons has reliable, friendly, and honest technicians, and a top notch office staff
Response from the owner: Thanks, Trevor! We are happy to hear that you appreciate our reliable and friendly technicians and our dedicated office staff. We work hard to ensure our team provides honest, high-quality service from start to finish. Your feedback truly motivates us—thank you for trusting Carter & Sons!
Danny Joiner
Danny Joiner
Zac was on-time, professional, friendly, and made quick work of the issue. He explained the issue in a clear and understandable way.
Response from the owner: Thank you for your feedback, Danny! We're glad to hear that Zac provided a great experience. We'll be sure to pass along your kind words to him!
Renee Morgan
Renee Morgan
We have used Carter and Sons for the past few years. I can't say enough good things about their customer service and performance. They just completed our fall maintenance and I'm so happy knowing my heat will be working just fine as the cold weather has already started.
Response from the owner: Thank you so much for your continued trust in Carter and Sons over the years, Renee! We're thrilled to hear that our customer service and performance have consistently met your expectations.
Stacey Perkins
Stacey Perkins
Response from the owner: Thank you so much, Stacey!
Kay Deckard
Kay Deckard
Response from the owner: Thank you so much, Kay!
Hildy Ortiz
Hildy Ortiz
This company really cares about its costumers and does a FANTASTIC JOB!I highly recommend Carter and Son's HVAC!!!!!
Response from the owner: Thank you, Hildy! We're thrilled to hear that you had such a positive experience with Carter and Son's HVAC. Providing top-notch service and ensuring customer satisfaction is always our goal, and it's wonderful to know we've hit the mark.
Paula Ward
Paula Ward
Carter & Sons is a trustworthy and reliable company. From the office staff to their technicians, they are amazing. Thank you, Adam for answering all my questions.
Response from the owner: Thank you so much for your kind words, Paula! We're delighted to hear that you had a great experience with Carter & Sons. Our entire team, from the office staff to our technicians like Adam, takes pride in providing reliable and trustworthy service. We're glad Adam could answer all your questions and ensure everything went smoothly.
Doug Hunt
Doug Hunt
Always prompt and courteous
Response from the owner: Thank you, Doug! We appreciate the great review.
Aaron Schorch
Aaron Schorch
I recently reached out to Carter and Sons HVAC when my AC system stopped blowing cold air and needed maintenance. To my surprise, they were able to schedule a technician for the same day, which was incredibly convenient.Adam, the technician assigned to my service call, arrived promptly and displayed an exceptional level of professionalism throughout the entire process. From the moment he walked in, Adam was friendly, approachable, and exuded confidence in his expertise. He took the time to thoroughly explain the issue I was experiencing in a way that was easy to understand, showing me the specific problem areas and giving me peace of mind.What really set Adam apart was his attention to detail and dedication to ensuring everything was in perfect working order. He didn’t just fix the immediate issue, but went above and beyond by inspecting other components of my AC system. His thoroughness reassured me that my system was running as efficiently and effectively as possible.I cannot recommend Carter and Sons HVAC highly enough for their prompt response, excellent customer service, and competitive pricing. If you're looking for a reliable, knowledgeable, and trustworthy HVAC company, look no further.
Response from the owner: Thank you so much for your fantastic review, Aaron! We’re thrilled to hear about your positive experience with Adam and the prompt service you received. Our team takes pride in providing thorough and professional care, so it’s wonderful to know that Adam's attention to detail and clear communication made a difference for you. Your recommendation means a lot to us, and we’re here whenever you need HVAC assistance in the future!
Judy Colonie
Judy Colonie
Response from the owner: Thank you, Judy!
Paul Riviere
Paul Riviere
Very efficient and within the estimate!
Response from the owner: Thank you, Paul. Your satisfaction means a lot to us! If you need anything else in the future, don’t hesitate to reach out.
triandos randolph
triandos randolph
I love this company!! They always provide great service. Techs are professional and knowledgeable and take time explain what service they provided.
Response from the owner: Thanks, Tri! We're thrilled to hear that you’re consistently pleased with our service. We look forward to continuing to serve you with the same high level of care.
Randall Evatt
Randall Evatt
Response from the owner: Thank you, Randall!
Joe Alvarez
Joe Alvarez
David is awesome! He explains what he is doing and why he is doing it. Very respectful and skilled. Would highly recommend Carter and Sons HVAC.
Response from the owner: Thank you for the fantastic review, Joe! We’re delighted to hear that David made such a positive impression. His approach to explaining the process and his respectful, skilled service are exactly what we strive for. Thank you again for the recommendation.
Simone Ward
Simone Ward
I have been calling Carter and Sons for all of my HVAC needs for over 15 years!!! They are honest, reliable and do excellent work! Dave, Zak, and the whole crew are excellent! Highly recommend!
Response from the owner: Simone, Thank you so much for your kind words and for being a loyal customer. We're thrilled to hear that Dave, Zac, and the whole crew have consistently provided you with excellent service. Your recommendation means a lot to us!
David
David
They installed our system in 2021 and have provided amazing service on it since then! Very responsive, quick to help you with issues and the techs are amazing! We love Carter and Sons!
Response from the owner: Thank you, David! We appreciate having you as a loyal customer.
Michael Herman
Michael Herman
Carter and Sons installed a new Carrier heat pump system for me two years ago. Unfortunately, it has never worked correctly due to slow refrigerant leaks. C&S came back repeatedly until they were finally able to trace the leak to a faulty component of the system itself. They were able to obtain a replacement part from Carrier and got it installed last week. I am very glad I went with C&S because they stand by their work and don't give up easily. I never paid anything except the original install cost.
Response from the owner: Thank you, Michael! Our goal is always to ensure our customers are satisfied, and it's great to know that our team's persistence and commitment to quality made a difference for you.
Kristen Pozar Keeter
Kristen Pozar Keeter
Carter & Sons is phenomenal! We had an issue arise over the weekend and they were able to come out almost within 24 hours of us calling and making the appointment. Adam was our tech. He explained the issue, what he did to fix it and ensured everything was in proper order before he left. We have older units we’re trying to lengthen the life of, but we will be using Carter & Sons when we’re ready to replace them. Could not recommend them enough!
Response from the owner: Thank you for the fantastic review, Kristen! It’s great to know that our efforts to provide prompt and thorough service are appreciated. We will pass on your kind words to Adam.
Zoubin Alikhani
Zoubin Alikhani
Highly recommend them! They have installed2 units over years for us and have done our yearly maintenance services for years. Very professional!
Response from the owner: Thank you, Zoubin! We're thrilled to hear that you've been pleased with our services and we appreciate your continued trust in us.
Mike Stuart
Mike Stuart
Great service!
Response from the owner: Thank you for the review, Mike!
Richard W. Hughes
Richard W. Hughes
Carter and Sons was responsive and responsible, Nic was an excellent technician and very personable.
Response from the owner: Thank you for the great review, Richard! We’re glad to hear you’ve had a positive experience with us. If you need any assistance in the future, don’t hesitate to reach out. We’re here to help!
Matthew Purdie
Matthew Purdie
Adam was prompt, knowledgeable and friendly. He diagnosed the issue and had it fixed quickly. This is a great company to work with!
Response from the owner: Thank you, Matthew!
Luis schwartz
Luis schwartz
Excellent service and fast turnaround!
Response from the owner: Thank you, Luis!
Wesley Holmes
Wesley Holmes
Quick, professional, and friendly service. I was happy with the service on my thermostat and HVAC unit.
Response from the owner: Thank you, Wesley! We look forward to helping you in the future when needed.
Frank Bennett
Frank Bennett
When I was looking for an HVAC contractor to fix my broken air conditioner, I called several companies, including the big guys. It takes five minutes to get past the big guys phone menu to figure out whether you want plumbing, electrical, or HVAC. I chose this company because they are family owned and operated. In fact, on my first call, I spoke to a family member, who is had of the service department. They ended up responding within two hours of my call, and Zac the service tech was pleasant and knowledgeable. All in all, a great experience. Highly recommend this company. I love supporting small local family owned businesses.
Response from the owner: Thank you for the fantastic review, Frank! We're happy to hear that our family-owned business and prompt service made a positive impression.
Lauren Way
Lauren Way
Adam Compton came out to do a maintenance/servicing visit. He was really nice & helped me to understand what was going on. 10/10 recommend! 🙂
Response from the owner: Thank you so much, Lauren! We are happy that Adam met your expectations.
Ryan Endorf
Ryan Endorf
I was having an issue with my heat pump that Carter and Sons had installed a few months back (also a great and seamless experience). Adam was able to come out within an hour of me calling to identify the issue and get the system back up running in no time. I cannot speak more highly of their customer service and highly recommend for any HVAC needs!
Response from the owner: Thank you for the great review, Ryan! Adam and the rest of our team will be delighted to hear your feedback.
nick c
nick c
Adam was excellent!! Extremely knowledgeable and very pleasant to work with. I highly recommend carter and sons for all your hvac needsNick conti
Response from the owner: Thank you for the fantastic review, Nick! We appreciate the recommendation.
Danie Rae
Danie Rae
Adam Compton was GREAT, knowledgeable & professional.
Response from the owner: Thank you, Danie! We very much appreciate Adam around here and will pass on your kind words.
Paige Hester
Paige Hester
I had Carter and Sons out for the first time for general maintenance on my HVAC. On time, very polite, informative on what needed to be done and quick. I highly recommend Carter and Sons!
Response from the owner: Thank you, Paige! It is always nice to nice to hear our team is doing a great job.
RKM
RKM
Today I had thee best Customer Service Experience with Carter & Sons. My tech Adam came in and did a thorough routine check on my HVAC system once I expressed my concerns. Once his evaluation was complete (which eased my concerns) he also made sure I understood everything that took place and I had the knowledge needed for my HVAC system!Thanks Carter & Sons! Adam is an answered prayer & a true asset to the company.
Response from the owner: Thank you for the great rating!
Curtis Hanible
Curtis Hanible
Absolutely fantastic service by tech Adam. I could not be more impressed by professionalism, friendliness and knowledge. Definitely recommened.
Response from the owner: Thank you for the review, Curtis! We’re delighted to hear that Adam made such a positive impression with this professionalism and friendliness.
Susan Livingood
Susan Livingood
I called Carter and Sons in the morning to come out and look at my system in our dog kennel. They had Garrett come out the same afternoon! He fixed our system and we didn't have to go a long time with a broken system! Very professional and timely.
Response from the owner: Thank you, Susan! We're thrilled to hear that we could help get the air cooling again. Ensuring a comfortable environment for the dogs is so important, and we're glad we could contribute to their well-being. We look forward to helping you again for any future HVAC needs.
Tamara Brown
Tamara Brown
These guys haven’t failed me yet! I’ve used Carter & Sons twice now (once for a maintenance check and then to replace a cracked condenser fan blade). Response time and customer service is great and they won’t try to sell you things you don’t need. The tech that provided my service both times (John) is knowledgeable and professional. Highly recommended!
Response from the owner: Thank you so much for the recommendation, Tamara! We will be sure to pass on your kinds words to the team.
Saralee Parker
Saralee Parker
John was on time, honest, efficient, and friendly. Our first experience and we are switching to Carter and Sons for maintenance! Love the Smyrna based businesses!
Response from the owner: Thank you, Saralee! We are happy to be your local HVAC company.
Donna Faust
Donna Faust
Have had the pleasure of their service for almost 15 years. Always polite and respectful staff, from when call to the technician who comes! Reasonable prices for such amazing service!
Response from the owner: Thank you, Donna. We have really enjoyed having you as a customer all these years!
E. B.
E. B.
I cannot recommend them enough!!!From Ryan's awesome service, to Dave's thorough work, and the entire staff, from installers to front desk and billing, we're communicative, friendly, and treated me like a community member, not just a customer.The communication, timeliness, and pricing was great. Never felt pressured or like I was being upsold. Honestly good people, would definitely recommend and use them again.
Response from the owner: Thanks for the fantastic review, E.B.! It is always nice to hear our team is out that leaving a lasting impression on our customers.
Susan Ciavolino
Susan Ciavolino
In the middle of a heat wave, they got here a day earlier than promised. The technician, John, was fast, efficient, thorough, and didn't over charge me for the work. Very pleased with the service from start to finish!
Response from the owner: We are so happy you are pleased with our service, Susan! Thank you for leaving such a great review.
matt evans
matt evans
Great job! Garrett is the man!
Response from the owner: Thank you, Matt! We very much appreciate Garrett's hard work.
Lea Brooks
Lea Brooks
Excellent service!
Response from the owner: Thank you, Lea!
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Went above and Beyond Our Expectations

Carter and sons replaced our HVAC system last week. They went above and beyond our expectations. Their sales rep, David, did a great job laying out all of the options and did not try to sell a higher priced unit than we needed. He did a follow up visit after the install to insure that everything was installed correctly. He stayed extra to look at our hot water heater that was acting up to try and fix it. The lead installer, Nathan, was very professional and did a great job. He stayed for 12 hours in the first day if the install to make sure we weren’t without AC for the weekend. I couldn’t more highly recommend Carter and Sons for HVAC services.
- Jeremy A.

They do a great job

I’ve had Carter and Sons replace the HVAC equipment in the last 3 homes I’ve purchased. Haven’t used anybody else in years. They do a great job with equipment sizing, layout, installation and service. Wonderful, very reliable people and they keep my state of the art HVAC equipment tuned up nicely.

- Peter K.

Schedule the Same Day

I called on short notice. They were able to build me into their schedule the same day and resolve my A/C issue (or lack of) in a matter of minutes. John helped verify my repair was under warranty and owned the processing of the warranty claim. Thankful for John’s assistance in getting my home cooling again.

- Derrick L.

Recommend this Company to Anyone

Wonderful experience! Every person my husband and I came in contact with was honest and kind. The staff went above and beyond while installing our air handler. It was found the air cleaner from another system had a recall due to fire safety risk. We had 4 other people out that did not catch this safety hazard. I would recommend this company to anyone!

- Hannah C.

Happy long-term customers

After a bad diagnostic appointment with another provider, I called Carter and Sons for a second opinion. The technician explained his recommended course of action and didn’t pressure me to invest several thousands of dollars on the spot like the other company did. I was much more comfortable with their approach and I genuinely believe they are in the business of happy long-term customers and a strong referral network.

- Laura R.

Everyone Involve was very professional

From the first phone call to the time the technician left everyone involved was very professional. We felt they were concerned about our needs and how best to respond to our request. We’ve used them for over 10 years and will continue to do so.

- Terri M.

Arrived in a timely and professional manner

Great experience all around – they responded quickly to get me on the schedule for a repair. Arrived in a timely and professional manner and had the replacement part/repair done same day. I’ll definitely continue to work with them in the future.

- Elyse W.
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