“Zac did a wonderful job of explaining what the problem was and why.”
- David R.
Google Rating
4.9
Based on 294 reviews
Carter and Sons HVAC
4.9
Frank Zondlo
1750259787
One of the worst experiences I've had. I very rarely give bad reviews but these guys agreed to put in a permitted system, as part of a major reno. There were several issues with the installation. The biggest issues were that their techs damaged the drywall ceiling and cost over a thousand bucks in repairs. Their response was "well we figured you were just going to replace it anyway since it's a remodel". No.... I was not, and I don't understand how that is something you wouldn't think to ask.... And the worst part was that they left it on me to coordinate with the inspector. That was never part of the deal. So I had to stay home from work and wait for the inspector to come, and when he came, try to get the AC company over as quickly as possible because Carter and Sons wouldn't wait. The first three or four times the inspector came, said they should've been waiting for him, and gave me a fine that I had to pay for failing the inspection and left. Finally Carter and Sons met with the inspector and finished the job but I would have saved thousands going with another company.
Ester Kim
1750108196
Ryan was great from start to finish. Easy to make and/or change your appt, confirmed, texted when on their way, and they were always within the window provided. Their timeframe windows were 2hr windows, where other places I called were 4-6hrs--one was a 12 hour window which was absurd. They diagnosed the problem, replaced the part, and did a comprehensive check of overall system and parts to double check. The only thing I wish was that the diagnostic fee was included if you accepted and had had them fix the issue. I know some places do that, but just know it's not, but it was fine. I highly recommend them!
Beth Davis
1749591083
Our AC unit was shaking so hard it was going to tear itself apart. Another company said they recommended replacing the entire unit, but we balked at the price of that. We called Carter and Sons for a second opinion, and they were able to replace the motor the very next day for a fraction of the price of a new unit. Darrin was friendly, professional, knowledgeable, and we wouldn’t hesitate to call them for future HVAC needs.
Scott Wilmoth
1747771783
Ryan did an outstanding job!!! I highly recommend using Carter & Sons for all your HVAC needs!
Theo W
1747157903
I like that they are local to Smyrna. When I called someone picked up promptly and was able to setup a convenient time for my maintenance appointment. The tech that was sent out was polite and knowledgeable and went through my system with me and provided a scorecard for how the system was. I will continue to use Carters and Sons for my HVAC Maintenance.
Shelly
1746724754
I’ve worked with Carters and Sons for years. They always arrive when scheduled. They send a picture of the person doing the service so I know it’s the correct person.
Roger Hiles
1746281265
I was very impressed by Carter & Sons—set up an appointment online for the next business day, Zac came promptly and was very professional and courteous. I needed a maintenance service call on my two A/C units and he did that, clearly explained the state of my system and next steps. There were text messages to alert me prior to the appointment, including one with a picture of the technician, which I appreciated having ahead of time. I would absolutely recommend this company and will use them again when I need HVAC service. Very pleased!
Lea Brooks
1745253922
Excellent service! Every member of the staff has been professional, and has provided exceptional service.
Twisty Seaway
1744911806
Darrin arrived early and completed maintenance and filter changes on all my AC/HV units very timely. Been using Carter & Sons for 20 years. They are always on time and fix the problem Great folks.
Mary Magdalene
1744335862
John took care of the problem I was having with my air conditioner not cooling so that when he left, the system was working well. Always happy to have John as my HVAC technician.
Jared Knox
1744039928
They came and worked very quickly and got it figured out! No funny business or scamming.
bob patrick
1743849043
My first appointment with Carter and Sons HVAC. Had appt originally scheduled for Monday. My wife and I were really burning up in our condo on Friday and my wife says "see if they can come today." I called C&S and spoke to Katie who was very friendly! Unbelievably, she worked us in on Friday between 3-5. I got home from work around 3 and waited and waited. Got to be 4:25 and I get a text from Zac saying he was on his way.
Zac got here right at 5. Very nice young man. We had a great chat while he worked on my unit. Turns out I just needed some refrigerant. Happy day! I am definitely happy I found C&S. I used Shumate for many years and they gave me great service, but I just felt like I wanted to try a new company. I know I found a great one! Thanks Zac and Katie for your great service, patience with all of my questions (Zac) and kind demeanor. I definitely recommend Carter & Sons!
Zac got here right at 5. Very nice young man. We had a great chat while he worked on my unit. Turns out I just needed some refrigerant. Happy day! I am definitely happy I found C&S. I used Shumate for many years and they gave me great service, but I just felt like I wanted to try a new company. I know I found a great one! Thanks Zac and Katie for your great service, patience with all of my questions (Zac) and kind demeanor. I definitely recommend Carter & Sons!
Leslie Riney
1743700685
Ryan was right on time. He checked everything and gave me the information I needed. Friendly and courteous service! So glad I found this company.
J Free
1743450874
Super responsive and I am always pleased with the service. Highly recommend this company - thank you Adam!
Cameren Rogers
1742262871
Ain’t it always the way that your A/C decides to quit working right as it’s warming up outside? Carter & Sons literally saved our sanity by getting us back up and running after days of no air and getting up to 80 upstairs. They were available the day after I contacted them, were SO prompt (incredible!), and since the fix didn’t require any new parts, they only charged us for the visit out to our home and didn’t charge extra for our outdoor unit being on the roof. 10 out of 5 stars — we will be using them again.
Drew Kelly
1741971863
March 2025: Carter and Sons installed a new Carrier system a few years ago. They did a great job at a very competitive price. They have serviced it twice a year since then. This visit was for a preseason tune-up. The tech arrived on time did their work efficiently, explained the bill, took my payment and left. So far, everything is working well. We appreciate their good work.
Marcus Gramz
1741571029
Our technician, Zac, arrived at our home promptly and conducted himself in a very professional manner. Not only did he diagnose the issue with our HVAC system, but he also efficiently fixed the problem, which turned out to be one of the dampers. Zac even provided us with a plan to replace the other dampers that will need replacing soon. His expertise and dedication truly make him an amazing technician and a fantastic representation of Carter & Sons. I am thrilled with the service we received and will definitely be using Carter & Sons for all of our HVAC needs in the future. I highly recommend them to anyone in need of top-notch HVAC services!
Maggie Detmar
1740067181
I am so overjoyed we found Carter and Sons HVAC. We here at Gem Contractors Inc have had Carter and Sons come out twice in the last 2 months. Both times they have showed up EARLY, and saved us money! We will only be using them in the future!!
Giovanna Van Leeuwen
1738962814
Ryan came over to check our unit the same day we called and was quickly able to diagnose the issue. Very happy with his service!
E. B.
1738872137
Update: still the best! They did maintenance and were timely and communicative. Thorough and professional, can't praise them enough.
I cannot recommend them enough!!!
From Ryan's awesome service, to Dave's thorough work, and the entire staff, from installers to front desk and billing, we're communicative, friendly, and treated me like a community member, not just a customer.
The communication, timeliness, and pricing was great. Never felt pressured or like I was being upsold. Honestly good people, would definitely recommend and use them again.
I cannot recommend them enough!!!
From Ryan's awesome service, to Dave's thorough work, and the entire staff, from installers to front desk and billing, we're communicative, friendly, and treated me like a community member, not just a customer.
The communication, timeliness, and pricing was great. Never felt pressured or like I was being upsold. Honestly good people, would definitely recommend and use them again.
Jerome Schwalen
1738777186
Best timely response!
Totally prepared for trouble shooting and parts on hand!
Exhibited excellent knowledge of my system.
Last...But really first. Very kind, great communication skills!
Totally prepared for trouble shooting and parts on hand!
Exhibited excellent knowledge of my system.
Last...But really first. Very kind, great communication skills!
Larry Lipman
1737148060
First time customer and I am extremely happy with my service!
I called for air duct repair. Ryan was on time, thorough, and courteous. The repair was made on the same day. 5 stars!
I called for air duct repair. Ryan was on time, thorough, and courteous. The repair was made on the same day. 5 stars!
Marie Holmes
1736782204
I have no reservations about recommending Carter and Sons HVAC. My experience with them has always been great. I don't have to deal with an up selling session. They take care of business.
John Fugate
1736362436
Had a very friendly and helpful technician come out to inspect and clean my system.
On the negative side, I had issues receiving a quote for some duct work. Easily and quickly scheduled someone to come out and give us a quote to redo our ducting in the house, and a very guy came and looked it over. Its been about a month with multiple reminders and we still have not received our quote. Unfortunate since we really liked the guy who came out!
On the negative side, I had issues receiving a quote for some duct work. Easily and quickly scheduled someone to come out and give us a quote to redo our ducting in the house, and a very guy came and looked it over. Its been about a month with multiple reminders and we still have not received our quote. Unfortunate since we really liked the guy who came out!
Joseph Loch
1736347128
Great service and great people! They are quick and keep my system running smooth.
Natalie Thomas
1736284397
Adam has helped us three times now and has always done an outstanding job with fixing our HVAC. We called this morning and they were able to squeeze us in. Adam was able to fix our problem in less than an hour. This company goes above and beyond to help their clients with the best service and in a timely manner. I can't recommend Carter and Sons HVAC enough.
G. Sue Kasun
1735935110
I woke up with a broken furnace in the winter, called the office and spoke immediately with a kind and knowledgeable woman who sent a technician promptly. Adam arrived quickly, was polite and explained his troubleshooting. The issue was fixed quickly and the price seems to have been fair. I’m happy to recommend them!
Anna Cowan
1735328696
I’ve used Carter and sons for 3-4 years now. My sister recommended them. Techs are prompt, professional, & not trying to money gauge you. Adam and Zach have both been helpful!
Alicia Lussier
1733496970
Zach and Carter and Sons were professional and responsive to make repairs at a very fair price. Highly recommend!
Dewitt Thornton
1733416743
Great HVAC company with exceptional customer service and great repair service!
Erin Lopez
1733277779
Zac was punctual, knowledgeable, and took the time to ensure everything was functioning perfectly.
If you’re looking for a reliable HVAC company that delivers top-notch service, look no further than Carter & Sons. I highly recommend them and will definitely use their services again in the future!
If you’re looking for a reliable HVAC company that delivers top-notch service, look no further than Carter & Sons. I highly recommend them and will definitely use their services again in the future!
Leigh Fairey
1732213155
Carter and Sons are my go to for any cooling or heating problems! I wouldn’t call anyone else!!
Mamunur Rahman
1731350412
Great service. Zac was very thorough and professional servicing the heating systems.
joe “JoeP” petriccione
1731095084
Best in town. Great service, local experts with integrity and fair pricing. Have used them for over a decade.
Trevor Goodyear
1729534088
Carter & Sons has reliable, friendly, and honest technicians, and a top notch office staff
Danny Joiner
1729344742
Zac was on-time, professional, friendly, and made quick work of the issue. He explained the issue in a clear and understandable way.
Renee Morgan
1729276638
We have used Carter and Sons for the past few years. I can't say enough good things about their customer service and performance. They just completed our fall maintenance and I'm so happy knowing my heat will be working just fine as the cold weather has already started.
Hildy Ortiz
1728426257
This company really cares about its costumers and does a FANTASTIC JOB!
I highly recommend Carter and Son's HVAC!!!!!
I highly recommend Carter and Son's HVAC!!!!!
