“Garret arrived on time, was professional and provided excellent service. I will definitely be a repeat customer..”
– Dorothy B.
Google Rating
4.9
Based on 263 reviews
Carter and Sons HVAC
4.9
Alicia Lussier
1733496970
Zach and Carter and Sons were professional and responsive to make repairs at a very fair price. Highly recommend!
Dewitt Thornton
1733416743
Great HVAC company with exceptional customer service and great repair service!
Erin Lopez
1733277779
Zac was punctual, knowledgeable, and took the time to ensure everything was functioning perfectly.If you’re looking for a reliable HVAC company that delivers top-notch service, look no further than Carter & Sons. I highly recommend them and will definitely use their services again in the future!
Leigh Fairey
1732213155
Carter and Sons are my go to for any cooling or heating problems! I wouldn’t call anyone else!!
Mamunur Rahman
1731350412
Great service. Zac was very thorough and professional servicing the heating systems.
joe “JoeP” petriccione
1731095084
Best in town. Great service, local experts with integrity and fair pricing. Have used them for over a decade.
Trevor Goodyear
1729534088
Carter & Sons has reliable, friendly, and honest technicians, and a top notch office staff
Danny Joiner
1729344742
Zac was on-time, professional, friendly, and made quick work of the issue. He explained the issue in a clear and understandable way.
Renee Morgan
1729276638
We have used Carter and Sons for the past few years. I can't say enough good things about their customer service and performance. They just completed our fall maintenance and I'm so happy knowing my heat will be working just fine as the cold weather has already started.
Hildy Ortiz
1728426257
This company really cares about its costumers and does a FANTASTIC JOB!I highly recommend Carter and Son's HVAC!!!!!
Paula Ward
1728328678
Carter & Sons is a trustworthy and reliable company. From the office staff to their technicians, they are amazing. Thank you, Adam for answering all my questions.
Aaron Schorch
1726171755
I recently reached out to Carter and Sons HVAC when my AC system stopped blowing cold air and needed maintenance. To my surprise, they were able to schedule a technician for the same day, which was incredibly convenient.Adam, the technician assigned to my service call, arrived promptly and displayed an exceptional level of professionalism throughout the entire process. From the moment he walked in, Adam was friendly, approachable, and exuded confidence in his expertise. He took the time to thoroughly explain the issue I was experiencing in a way that was easy to understand, showing me the specific problem areas and giving me peace of mind.What really set Adam apart was his attention to detail and dedication to ensuring everything was in perfect working order. He didn’t just fix the immediate issue, but went above and beyond by inspecting other components of my AC system. His thoroughness reassured me that my system was running as efficiently and effectively as possible.I cannot recommend Carter and Sons HVAC highly enough for their prompt response, excellent customer service, and competitive pricing. If you're looking for a reliable, knowledgeable, and trustworthy HVAC company, look no further.
triandos randolph
1725556610
I love this company!! They always provide great service. Techs are professional and knowledgeable and take time explain what service they provided.
Joe Alvarez
1724786502
David is awesome! He explains what he is doing and why he is doing it. Very respectful and skilled. Would highly recommend Carter and Sons HVAC.
Simone Ward
1724709769
I have been calling Carter and Sons for all of my HVAC needs for over 15 years!!! They are honest, reliable and do excellent work! Dave, Zak, and the whole crew are excellent! Highly recommend!
David
1724161768
They installed our system in 2021 and have provided amazing service on it since then! Very responsive, quick to help you with issues and the techs are amazing! We love Carter and Sons!
Michael Herman
1724087707
Carter and Sons installed a new Carrier heat pump system for me two years ago. Unfortunately, it has never worked correctly due to slow refrigerant leaks. C&S came back repeatedly until they were finally able to trace the leak to a faulty component of the system itself. They were able to obtain a replacement part from Carrier and got it installed last week. I am very glad I went with C&S because they stand by their work and don't give up easily. I never paid anything except the original install cost.
Kristen Pozar Keeter
1723571793
Carter & Sons is phenomenal! We had an issue arise over the weekend and they were able to come out almost within 24 hours of us calling and making the appointment. Adam was our tech. He explained the issue, what he did to fix it and ensured everything was in proper order before he left. We have older units we’re trying to lengthen the life of, but we will be using Carter & Sons when we’re ready to replace them. Could not recommend them enough!
Zoubin Alikhani
1723497203
Highly recommend them! They have installed2 units over years for us and have done our yearly maintenance services for years. Very professional!
Richard W. Hughes
1722453528
Carter and Sons was responsive and responsible, Nic was an excellent technician and very personable.
Matthew Purdie
1722453016
Adam was prompt, knowledgeable and friendly. He diagnosed the issue and had it fixed quickly. This is a great company to work with!
Wesley Holmes
1722272708
Quick, professional, and friendly service. I was happy with the service on my thermostat and HVAC unit.
Frank Bennett
1722038484
When I was looking for an HVAC contractor to fix my broken air conditioner, I called several companies, including the big guys. It takes five minutes to get past the big guys phone menu to figure out whether you want plumbing, electrical, or HVAC. I chose this company because they are family owned and operated. In fact, on my first call, I spoke to a family member, who is had of the service department. They ended up responding within two hours of my call, and Zac the service tech was pleasant and knowledgeable. All in all, a great experience. Highly recommend this company. I love supporting small local family owned businesses.
Oshane Colquehoun
1722024047
Price Gouging! I must warn whoever decides to use this company that you will be heavily heavily overcharged. I encourage you to compare prices before using this company, and you’ll see for yourself. Nothing against the quality of work that they do, but charging someone over $1,000 to replace a part that cost a little over $100 and only takes 20-30 min to replace is ridiculous. I ended up calling another HVAC company and they said the same parts and labor will be a total of $250, and their work and service was excellent. They were even shocked on how ridiculously high Carters and Sons were trying to charge me. Carter and Sons HVAC company refuses to give an itemized breakdown of the price to explain why it is so high. This seems like tactic they use to hide how much they are Up-Charging you. Their Consultation/diagnostic fee is also significantly higher than other HVAC companies. Please save money and shop around, and refrain from using Carters and Son.
Lauren Way
1721827389
Adam Compton came out to do a maintenance/servicing visit. He was really nice & helped me to understand what was going on. 10/10 recommend! :)
Ryan Endorf
1721259265
I was having an issue with my heat pump that Carter and Sons had installed a few months back (also a great and seamless experience). Adam was able to come out within an hour of me calling to identify the issue and get the system back up running in no time. I cannot speak more highly of their customer service and highly recommend for any HVAC needs!
nick c
1721151694
Adam was excellent!! Extremely knowledgeable and very pleasant to work with. I highly recommend carter and sons for all your hvac needsNick conti
Paige Hester
1720805104
I had Carter and Sons out for the first time for general maintenance on my HVAC. On time, very polite, informative on what needed to be done and quick. I highly recommend Carter and Sons!
Alexandra Merrick
1720744993
We spent over $300 and had 3 visits in just as many days with this company. The first time they claimed to service our units. We woke up the next day to no AC. The second day they claimed a completely different issue and installed a new part on a unit. After that visit there was water all over our floor as the technician failed to remove a piece of the equipment. It leaked for a day and a half before someone finally got back to us on how to fix it. Finally the third day we came home again to no AC. After that third visit we were told we needed a new unit. We did our due diligence and got multiple quotes and were told that our upstairs unit needed maintenance as it had started leaking through our attic and made a wet spot on our ceiling. We had just paid Carter and Sons $200 which included servicing that unit. We feel like we literally lit money on fire with this company. Never again.
RKM
1720736031
Today I had thee best Customer Service Experience with Carter & Sons. My tech Adam came in and did a thorough routine check on my HVAC system once I expressed my concerns. Once his evaluation was complete (which eased my concerns) he also made sure I understood everything that took place and I had the knowledge needed for my HVAC system!Thanks Carter & Sons! Adam is an answered prayer & a true asset to the company.
Curtis Hanible
1720711381
Absolutely fantastic service by tech Adam. I could not be more impressed by professionalism, friendliness and knowledge. Definitely recommened.
Susan Livingood
1720639389
I called Carter and Sons in the morning to come out and look at my system in our dog kennel. They had Garrett come out the same afternoon! He fixed our system and we didn't have to go a long time with a broken system! Very professional and timely.
Tamara Brown
1720277557
These guys haven’t failed me yet! I’ve used Carter & Sons twice now (once for a maintenance check and then to replace a cracked condenser fan blade). Response time and customer service is great and they won’t try to sell you things you don’t need. The tech that provided my service both times (John) is knowledgeable and professional. Highly recommended!
Saralee Parker
1719680003
John was on time, honest, efficient, and friendly. Our first experience and we are switching to Carter and Sons for maintenance! Love the Smyrna based businesses!
Donna Faust
1718828665
Have had the pleasure of their service for almost 15 years. Always polite and respectful staff, from when call to the technician who comes! Reasonable prices for such amazing service!
E. B.
1718751495
I cannot recommend them enough!!!From Ryan's awesome service, to Dave's thorough work, and the entire staff, from installers to front desk and billing, we're communicative, friendly, and treated me like a community member, not just a customer.The communication, timeliness, and pricing was great. Never felt pressured or like I was being upsold. Honestly good people, would definitely recommend and use them again.
Susan Ciavolino
1718658343
In the middle of a heat wave, they got here a day earlier than promised. The technician, John, was fast, efficient, thorough, and didn't over charge me for the work. Very pleased with the service from start to finish!
